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About

Instagram co-pilot for DM marketing and AI-powered marketing automation. Automatically analyze and qualify contacts based on engagement history and context. Create segments to organize your audience and personalize your messages. Engage your audience with DM campaigns designed to boost interaction and increase conversion. Nurture personal relationships with automated actions and replies. Use our intuitive no-code builder to design custom scenarios and use triggers from your existing info system. Differentiate yourself in a sea of digital noise & saturated online markets. Reduce acquisition costs and build lasting customer relationships. Monetize your social media presence without alienating your audience. Our AI agents adapt to your unique tone of voice and answer automatically based on your general information and FAQ answers. Capture maximum traction from your paid ads and stop losing leads with engaging interactions and automated follow-ups.

About

Build and grow stronger relationships on social. Understand and reach your audience, engage your community and measure performance with the only all-in-one social media management platform built for connection. Sprout Social is proud to be a leader in usability, customer support and satisfaction, ROI and user adoption. Discover the most robust and cohesive social media business solution, built to scale. Uncover trends and actionable insights from social data to inform marketing and brand strategy. Plan, organize, schedule and deliver content as a team with cross-network social publishing. Streamline social monitoring and improve responsiveness with a unified inbox. Drive strategic decision making across the business with rich social data and dashboards. Real people, real brands, real connection. Customers share why they choose Sprout’s social media management software and solutions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies in search of an AI-powered marketing automation platform to connect and engage with their audience on social media

Audience

Agencies and businesses of all sizes that want to improve the value and ROI they get from social media

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€19.99 per month
Free Version Not Supported
Free Trial Supported

Pricing

$199/seat/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.2 / 5
design 4.5 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • The best feature l liked is post-drafting. It gives you the option to schedule content and publish automatically according to time and date. Its UI is very simple. It provides very informative analytics data with great accuracy.
  • Sprout is very easy to use and has a lot of brilliant features like keyword and competitor monitoring. The tool is perfect for planning posts in advance, moreover Sprout Social has a viral post plugin that lets users plan the post on the best time of the day.
  • The UI is amazing and easy to navigate. It does what you'd expect for scheduling and managing social media content — as well as a community as a whole. Their UI was almost as good as their support! They're always available to help.
  • I've used this app for a few different-sized businesses and it's been so helpful every time to get content planned and organized ahead of time. Easy to arrange and update.
  • Sprout Social has enabled us to deliver the best client experience with utmost efficiency and at the same time casually. With Sprout Social's smart inbox, we can review and answer all comments, tags and mentions easily. It is also easy to use and makes it easy to manage multiple accounts under one single platform. Sprout Social's capability we are able to have strategies that are effortless, organized and consistent.

Cons

  • Randomly. the linked social account gets logged out, especially on Facebook.
  • Sprout lets us set only 1 timezone; if an agency/company wants to use 2 accounts from 2 different countries then it creates a problem.
  • The price was just too high to keep us on their books — they were flexible at first, but a change in plans wouldn't allow us to stay with them so we found a less expensive solution.
  • The only downfall is the cost. I think that depending on the size of the business it should vary.
  • I have not found anything i dislike about the software. It has delivered all what we expected.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Inro
France
www.inro.social/

Company Information

Sprout Social
Founded: 2010
United States
www.sproutsocial.com

Alternatives

ChatGenius

ChatGenius

SumGenius.ai

Alternatives

Meltwater

Meltwater

Meltwater Group

Categories

Categories

Social Media Marketing Features

Analytics Supported
Automated Publishing Supported
Contact Management Supported
Content Management Supported
Conversion Tracking Supported
Customer Targeting Supported
Keyword Filtering Supported
Multi-Account Management Supported
Post Scheduling Supported

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Not Supported
Review Monitoring Supported
Sentiment Analysis Not Supported
Social Media Metrics Supported
Social Media Monitoring Supported
White Label Not Supported

Social Media Management Features

Automated Publishing Supported
Brand Tracking Supported
Content Management Supported
Customer Engagement Supported
Multi-Account Management Supported
Multi-User Collaboration Supported
Post Scheduling Supported
Reporting/Analytics Supported
Social Media Monitoring Supported

Social Media Monitoring Features

Audience Segmentation Not Supported
Competitive Analysis Supported
Configurable Alerts Not Supported
Customer Engagement Supported
Dashboard Supported
Impact Scoring Not Supported
Influencer Tracking Supported
Reputation Management Not Supported
Sentiment Analysis Supported
Trend Tracking Supported

Integrations

Instagram Supported
Bitium Not Supported
Cerby Not Supported
Content Launch Not Supported
Employee Advocacy by Sprout Social Not Supported
Google Analytics Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Incises.com Not Supported
Kleene Not Supported
LinkedIn Not Supported
Pinterest Not Supported
Rambox Not Supported
Rebrandly Not Supported
RiteTag Not Supported
Salesforce Not Supported
Threads Not Supported
Tripadvisor Not Supported
UserVoice Not Supported
YouTube Not Supported

Integrations

Instagram Supported
Bitium Supported
Cerby Supported
Content Launch Supported
Employee Advocacy by Sprout Social Supported
Google Analytics Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Incises.com Supported
Kleene Supported
LinkedIn Supported
Pinterest Supported
Rambox Supported
Rebrandly Supported
RiteTag Supported
Salesforce Supported
Threads Supported
Tripadvisor Supported
UserVoice Supported
YouTube Supported
Claim Inro and update features and information
Claim Inro and update features and information
Claim Sprout Social and update features and information
Claim Sprout Social and update features and information