Infobip vs. Slaask Comparison


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A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels 111 Ratings Visit Website
About Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email	About The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience One Platform. All Channels. For developers and businesses alike. We help businesses and developers build, coordinate and intelligently orchestrate all engagement activities across their customers’ lifecycle. We provide a programmable single-interface within a scalable and easy to use communication platform.	Audience Companies of all sizes that want a customer service platform that integrates with Slack
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.9 / 5 support 4.9 / 5 Read all reviews
	Pros & Cons from Real Users Pros Customers enjoy immediate access to our staff if they have an issue with a service or product or any other question. Staff manage multiple chat conversations at once saving time required to handle several customers. I like the fact that Slaask integrates with Slack to improve internal communications. It is easy to contact online web visitors with Skaask. It is a very great platform when it comes to communication since every employee can join a conversation in a secure way. Also it is very easy to set up based on topics and schedules. The way it is easy to contact customers via live chatting over the internet is what I like most about Slaask. Slaask integrates seamlessly with Slack that makes it easy to communicate with clients directly without hustling a lot. Cons We always train our support staff to use the right tone in order to make customers feel they are receiving personalized attention. I do not encounter challenges while using Slaask on my far end. The only dislike i have towards it, is that it does not have the search button which sometimes becomes hectic when in need of searching something, therefore it should improve on that. However, Slaask is daunting to connect to the website and integrate with Slack. It was overwhelming to integrate Slaask with Slack, but thanks to the Vendor support team they helped us eradicate the issue.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Infobip Founded: 2006 Headquartered in London, Infobip has 60+ offices on 6 continents www.infobip.com	Company Information Slaask Founded: 2015 United States slaask.com
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Categories AI Call Center Call Center Chat SDK & API Chatbot Communication APIs Communications Platform as a Service (CPaaS) Conversational AI Conversational Marketing Customer Communications Management Customer Engagement Customer Experience Email APIs IVR Live Chat SMS Gateways SMS Marketing Voice Calling API & SDK	Categories Chatbot Conversational Marketing Customer Service
Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win	Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management
Integrations Dialogflow Facebook Stackreaction Aritic Desk Asana Azure Marketplace Digiphy Drupal D•engage Groove HubSpot Customer Platform Kit Mailchimp Median Cobrowse Rows Stripe Tookan Trello Wavetec Appointment and Booking Zendesk Show More Integrations View All 50 Integrations	Integrations Dialogflow Facebook Stackreaction Aritic Desk Asana Azure Marketplace Digiphy Drupal D•engage Groove HubSpot Customer Platform Kit Mailchimp Median Cobrowse Rows Stripe Tookan Trello Wavetec Appointment and Booking Zendesk Show More Integrations View All 40 Integrations
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