Inboxful

Inboxful

Bokha
+
+

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About

Inboxful is an Arabic- and English-language CRM for customer service teams in Egypt and the Gulf, available in desktop, tablet and mobile browsers. It brings customer conversations, history, cases and callbacks into one workspace, with one responsible agent per conversation. Optional connections include WhatsApp, Facebook, Instagram, Telegram, email, website chat and SMS, subject to scope, setup and approvals; SMS requires provider integration and testing. Teams can use reply shortcuts, saved views, quality scoring, customer surveys, reports and Excel or CSV exports. The AI assistant summarizes conversations and drafts replies for human review and sending; a chatbot can use approved answers with optional automatic replies. Configured read-only ERP lookups bring customer and order information beside conversations. In-app hotline calling requires configuration and trial calls at the customer site. Role-based access, branding and in-app guides support daily work.

About

Zemam (زمام), or Zemam ERP, is a cloud ERP from Smartly Coded, built for small and mid-sized businesses in Egypt and the MENA region. Everything runs on one IFRS-compliant, double-entry ledger, so a single sale updates inventory, posts the accounting entry, and adjusts the customer balance at once — no double entry, no separate tools to reconcile. It covers accounting, inventory (WAC/FIFO with batch and expiry across multiple warehouses), sales, purchasing, treasury, the full cheque lifecycle, installments, and multi-currency (IAS 21) — plus manufacturing, fixed assets, CRM, and HR & payroll. The point of sale for retail and restaurants runs fully offline and auto-syncs, and a near-complete mobile app puts the whole system on your phone. Built for Egypt: VAT calculated after discount and native ETA e-invoicing. Fully Arabic (RTL) with English, multi-tenant isolation, role-based permissions, approval workflows, and a public API with webhooks. Start free — no credit card.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Customer service teams in Egypt and the Gulf managing Arabic and English enquiries across social messaging channels.

Audience

Small & mid-sized businesses in Egypt & MENA — retail, wholesale, restaurants, food production, pharmacies, and light manufacturing — plus their owners, accountants, cashiers, warehouse, and sales teams.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Version Not Supported
Free Trial Not Supported

Pricing

$25/month
Zemam uses modular subscription pricing — you pay only for what you use.

The Core plan (Accounting, Sales, Purchases, and Inventory) starts at
1,500 EGP/month (~$30) and includes 3 users, 1 branch, and 1 warehouse.

Optional add-on modules can be added as needed: Point of Sale, HR &
Payroll, Multi-currency, Installments & Cheques, and Fixed Assets.
Extra users, branches, warehouses, and POS terminals are billed per unit.

Annual billing includes 2 months free. A free trial is available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 4.3 / 5
features 4.7 / 5
design 4.3 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Easy to use, the support team are very professional and the best part of it is the integration with Chatgpt and claude from chatgpt or claude interface
  • What I like most is that everything is in one place. We use it for accounting, inventory, sales, purchasing, HR, CRM, POS and the mobile app. The reports are clear and easy to understand, and this helped us follow our business better. The accounting module also made it easier to understand our numbers even without depending on an accountant all the time. The system is easy to use after the first learning period, and it saves us a lot of time because all modules are connected together.
  • What I like most is that it's built in Arabic from the start, not just translated, so my team learned it quickly. Everything is connected — when I make a sale, the inventory and the accounts update on their own. The Egyptian VAT and the e-invoicing (ETA) work without any extra hassle, and the support team actually replies in Arabic when I need them.

Cons

  • everything is good till now nothing to complain with
  • The first setup took some time because it was our first ERP system. We also needed a short training to understand how everything works. Some screens have many options, so at the beginning it was a little confusing. After using it for a while, it became much easier.
  • I'd like a few more ready-made report templates. Some of the advanced settings I needed help from support to set up the first time.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Bokha
Egypt
inboxful.net

Company Information

Zemam
Founded: 2026
Egypt
getzemam.com

Alternatives

Alternatives

Arfinex

Arfinex

Arfinex LLC
Alfhar RestaurantOS

Alfhar RestaurantOS

Alfhar Development
LedgerLite

LedgerLite

Responsive Software

Categories

Customer Service Supported

Categories

ERP Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Not Supported

ERP Features

Accounting Integration Supported
Accounting Management Supported
CRM Supported
Dashboard Supported
Distribution Management Not Supported
Enterprise Asset Management Not Supported
Financial Management Supported
HR Management Supported
Inventory Management Supported
Order Management Supported
Project Management Not Supported
Purchase Order Management Supported
Purchasing Supported
Reporting/Analytics Supported
Sales Management Supported
Supply Chain Management Not Supported
Warehouse Management Supported

Integrations

ChatGPT Not Supported
Claude Not Supported
Claude Duet Not Supported
Claude for Legal Not Supported
Facebook Messenger Supported
Instagram Supported
WhatsApp Supported

Integrations

ChatGPT Supported
Claude Supported
Claude Duet Supported
Claude for Legal Supported
Facebook Messenger Not Supported
Instagram Not Supported
WhatsApp Not Supported
Claim Inboxful and update features and information
Claim Inboxful and update features and information
Claim Zemam and update features and information
Claim Zemam and update features and information