Audience

HVAC companies, owner-operators, small HVAC crews, and multi-crew HVAC operations in the United States

About CallBack HVAC

CallBack HVAC helps HVAC businesses follow up after supported missed calls. On a configured call path, an unanswered caller can press 1 to request one service text from an approved provider number. The owner reviews replies, calls customers back, and records lead outcomes. Delivery timing and booked work are not guaranteed; this is not a staffed answering service.

The software is $149/month after a 14-day no-card trial starting after email confirmation. The clock runs during setup and carrier review. Customer use requires an approved texting number, registration, compatible routing, caller consent, and a successful call-and-text test. Provider number, registration, voice, messaging, and carrier fees are separate, even during the trial.

Twilio is standard. Confirm Telnyx or Plivo availability before choosing either. The dashboard supports one reply per incoming customer message and CSV export; it does not include CRM sync or dispatch. AI CSR is a separately reviewed pilot.

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Pricing

Starting Price:
$149/month
Pricing Details:
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

CallBack HVAC
Founded: 2026
United States
callbackhvac.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Videos
Support
Online

CallBack HVAC Frequently Asked Questions

Q: What kinds of users and organization types does CallBack HVAC work with?
Q: What languages does CallBack HVAC support in their product?
Q: What kind of support options does CallBack HVAC offer?
Q: What other applications or services does CallBack HVAC integrate with?
Q: What type of training does CallBack HVAC provide?
Q: Does CallBack HVAC offer a free trial?
Q: How much does CallBack HVAC cost?
Q: What pricing for support is available for CallBack HVAC?
Q: What pricing for training is available for CallBack HVAC?

CallBack HVAC Product Features

HVAC

Customer Database
Billing & Invoicing
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

SMS Marketing

2-Way Messaging
Contact Management
Message Personalization
Reporting/Analytics
Artificial Intelligence
MMS
Mass Texting
Mobile Coupons
Mobile Keywords
Polls / Voting
Scheduled Messaging
Shortcodes
Text-to-Win

CallBack HVAC Verified User Reviews

Write a Review
  • Regina P.
    Dispatcher
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Product review"

    Posted 2026-06-11

    Pros: I tested the CallBack HVAC workflow as a beta tester. The missed-call text-back idea was easy to understand, and I can see how it would help an HVAC business follow up faster when calls are missed. The setup and dashboard were clear from what I reviewed.

    Cons: I did not identify any significant drawbacks during testing. However, because I reviewed the workflow as a beta tester, I was not able to evaluate long-term performance, customer response rates, or how the system handles unusual situations. Additional real-world usage data would help demonstrate its overall effectiveness.

    Overall: Overall, I found the CallBack HVAC workflow to be easy to use and well-designed. The missed-call text-back feature provides a simple solution to help HVAC businesses follow up with customers more efficiently. Based on my testing experience, it appears to be a valuable tool with strong potential for real-world use.

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