Audience
Customer service teams in Egypt and the Gulf managing Arabic and English enquiries across social messaging channels.
About Inboxful
Inboxful is a cloud-based customer service workspace for teams handling Arabic- and English-language enquiries across social messaging channels. It brings WhatsApp, Facebook Messenger and Instagram conversations together with customer history, service cases, callbacks and reports. Agents can take responsibility for individual conversations, while departments manage assigned cases. Teams can add internal notes, apply labels and export reports. Professional and Contact Center plans add routing, workflows and a knowledge base, as well as AI-generated draft replies for human review. Contact Center can include approved-answer chatbot replies, configured read-only ERP lookups and a Grandstream UCM hotline connector after site assessment. Inboxful runs in desktop and mobile browsers; activating channels depends on customer account permissions and testing, and the in-app phone requires configuration and trial calls.
Pricing
Integrations
Company Information
Videos and Screen Captures
Inboxful customer-support inbox interface showing a conversation list, an Arabic WhatsApp conversation with Nour Hassan, routing and ownership controls, and a left navigation sidebar.
