Inboxful

Inboxful

Bokha
+
+

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About

Inboxful is an Arabic- and English-language CRM for customer service teams in Egypt and the Gulf, available in desktop, tablet and mobile browsers. It brings customer conversations, history, cases and callbacks into one workspace, with one responsible agent per conversation. Optional connections include WhatsApp, Facebook, Instagram, Telegram, email, website chat and SMS, subject to scope, setup and approvals; SMS requires provider integration and testing. Teams can use reply shortcuts, saved views, quality scoring, customer surveys, reports and Excel or CSV exports. The AI assistant summarizes conversations and drafts replies for human review and sending; a chatbot can use approved answers with optional automatic replies. Configured read-only ERP lookups bring customer and order information beside conversations. In-app hotline calling requires configuration and trial calls at the customer site. Role-based access, branding and in-app guides support daily work.

About

Upcycle is a cloud-based CRM and agency-work platform for marketing and social media agencies, PR teams, and creator businesses. It brings client records and communication together with projects, tasks, campaign calendars, content planning, client approval links, advertising activity, and performance reporting. Teams can prepare posts and monthly content plans with AI assistance, manage customer conversations across connected messaging and social channels, and create invoices and estimates from a shared workspace. The service also includes team collaboration and business operations tools, with separate workspaces and controls for freelancers, small teams, and larger organizations. Upcycle is designed for Arabic-speaking teams in Egypt and the wider Middle East, while offering an English interface. It is accessed through a web browser and includes a free tier for one user and a time-limited trial of paid features.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer service teams in Egypt and the Gulf managing Arabic and English enquiries across social messaging channels.

Audience

Marketing agencies, social media agencies, PR and creator agencies in Egypt, Saudi Arabia and the UAE

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0
Free plan for one user. Paid plans are priced per user, with monthly and annual billing. A 14-day trial of paid features is offered.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Bokha
Egypt
inboxful.net

Company Information

Upcycle
Founded: 2024
Egypt
upcycle-crm.com

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Categories

Customer Service Supported

Categories

CRM Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Not Supported

Integrations

Facebook Messenger Supported
Instagram Supported
WhatsApp Supported
Facebook Not Supported
Google Ads Not Supported
Model Context Protocol (MCP) Not Supported
TikTok Not Supported

Integrations

Facebook Messenger Supported
Instagram Supported
WhatsApp Supported
Facebook Supported
Google Ads Supported
Model Context Protocol (MCP) Supported
TikTok Supported
Claim Inboxful and update features and information
Claim Inboxful and update features and information
Claim Upcycle and update features and information
Claim Upcycle and update features and information