Impact Telecom

Impact Telecom

Impact Tech
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About

Deliver the sales, support, and marketing your customers want by using our AI-driven products. Achieving success in today’s hyper-connected world requires a coordinated customer management system that connects every client interaction. Impact CRM brings together all the information your team needs to provide the best customer experience and presents it through a single interface. Using Machine Learning, Impact CRM extracts value from every interaction by analysing it for customer satisfaction. It protects your brand by flagging potential damage caused by poorly-performing team members and reduces compliance issues by highlighting possible infringements. Understand the mood of your customers, avoid compliance issues and protect your brand with ImpacTech. Every business knows the importance of exceptional customer satisfaction. It boosts the bottom line and improves retention. Then there’s the priceless benefit of word-of-mouth marketing that happy customers provide.

About

IntelePeer's Communications Automation Platform (CAP) is a cloud-based solution designed to help businesses automate customer interactions, thereby enhancing customer experiences, reducing costs, and boosting productivity. The platform is user-friendly, scalable, and integrates seamlessly with a wide range of enterprise applications. Powered by generative AI, IntelePeer's CAP enables hyper-automated, omnichannel communications, delivering voice, SMS, social messaging, and more. It supports on-premises, cloud, and hybrid infrastructures, allowing organizations to modernize operations and communications effortlessly. Additionally, the platform ensures enterprise-grade security and compliance, safeguarding both organizational and customer data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

AI-driven Business Intelligence solution for organizations

Audience

IntelePeer targets businesses seeking scalable, AI-powered communication solutions to enhance customer interactions, streamline operations, and ensure secure, omnichannel connectivity

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Impact Tech
Cyprus
www.impactechs.com

Company Information

IntelePeer
Founded: 2003
United States
intelepeer.com/platform/

Alternatives

Alternatives

RingCentral RingEX

RingCentral RingEX

RingCentral
Spoke Phone

Spoke Phone

Spoke Network
thinQ

thinQ

Commio

Categories

Categories

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk Features

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform Features

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Integrations

Amazon
Cisco Webex
Facebook
IBM watsonx Assistant
Mailgun
Mailjet
Microsoft Teams
Numeracle
Salesforce
Slack
Smartsheet
Viber
WhatsApp
Zendesk

Integrations

Amazon
Cisco Webex
Facebook
IBM watsonx Assistant
Mailgun
Mailjet
Microsoft Teams
Numeracle
Salesforce
Slack
Smartsheet
Viber
WhatsApp
Zendesk
Claim Impact Telecom and update features and information
Claim Impact Telecom and update features and information
Claim IntelePeer and update features and information
Claim IntelePeer and update features and information