ITarian vs. mspStack Comparison


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About Enable your staff to monitor and manage the security, performance, and administration of your entire IT infrastructure from a single platform—all at no cost to you. The comprehensive and powerful ITarian platform helps you simplify operations, boost productivity, and better utilize IT resources. Provide IT staff with more monitoring and management capabilities. Boost IT productivity with integration between roles, functions, and toolsets. Maximize uptime with proactive detection and resolution capabilities. Automate day-to-day tasks with custom scripts.	About mspStack offers complete white label solutions and comprehensive support to help telcos, healthcare, and managed service providers (MSP) quickly and easily deliver cloud services to customers and stay ahead of the curve. mspStack's offerings include mspFlexx (turnkey cloud services) and mspEngine (service delivery solution).
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Organizations interested in a centralized IT management platform	Audience Small and rural telecommunications providers, healthcare provider, and existing or future Managed Service Providers (MSPs)
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing No information available. Free Version Supported Free Trial Supported	Pricing $0.10 Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 2.3 / 5 ease 2.5 / 5 features 2.5 / 5 design 2.5 / 5 support 1.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I have a small MSP service that I offer my clients and have less than 50 devices total. At first, this was a great product and I liked the simplicity of the platform. But on 9/21, they implemented a change in price and no longer offer the most important features for free. No more RMM, no more Patch Management, no more remote access. It all costs $1.25 per endpoint. So, for starters, there is 50 devices that you get at no additional cost. Beyond 50 seats there is a cost per device. Compared to the very few other "free seats" options, this is the best I could find. I like that I can monitor things like event id 7 and 52 logs, push windows build updates (feature updates), and the normal windows updates on a schedule. You can also push updates to common software or packaged .msi files to remote systems. I understand there is some bad blood from past people that said it would be free forever for unlimited devices. From a business point of view, there is nothing to gain by doing this, and the fact they offer 50 free seats is great for a person that is using ~30 devices of that 50. If you honestly manage more than 50 I think it's only fair to pay them for those seats since they are offering a service after all. The first twenty end points you add to the system are technically free. I can’t think of any more pros. Cons They changed the pricing structure and now they no longer support <50 devices for free. Don't waste your time on this. Linux support is there but lacking without a premium license. Every once in a while a machine will not correctly report online (which may have been fixed with an update). Integration with 3rd party services is a bit lacking. Their online cloud is always crashing. Their support is based out of India and very hard to communicate with.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ITarian Founded: 2018 United States www.itarian.com	Company Information mspStack Founded: 2014 United States www.mspstack.com
Alternatives Bekchy	Alternatives Naverisk RMM & PSA Naverisk
XEOX	Acronis Automation Acronis
NinjaOne	Kaseya BMS Kaseya
N-able N‑central N-able	Asio by ConnectWise ConnectWise
Atera View All	N-able N‑central N-able View All
Categories Business Continuity Supported Help Desk Supported IT Management Supported IT Service Supported ITSM Supported Mobile Device Management (MDM) Supported MSP Supported Network Assessment Supported Network Monitoring Supported Network Security Supported Patch Management Supported Remote Support Supported RMM Supported	Categories IT Service Supported MSP Supported RMM Supported
IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Not Supported Ticket Management Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Not Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Show More Features Business Continuity Features Backup Log Supported Backup Scheduling Supported Compression Supported Continuous Backup Supported Encryption Supported Incremental Backup Supported Local Server Options Supported Multiple System Support Supported Remote Server Options Supported Secure Data Storage Supported Web Access / Restoration Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Not Supported Mobile Device Management (MDM) Features Automatic Device Recognition Not Supported Data Management Not Supported Deployment Management Not Supported Inventory Management Supported Maintenance Utilities Not Supported Procurement Management Not Supported Remote Update / Installation Not Supported Software Management Not Supported Synchronization Management Not Supported Wireless Network Support Not Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Supported Diagnostic Tools Supported Internet Usage Monitoring Supported IP Address Monitoring Supported Real Time Analytics Supported Resource Management Supported Server Monitoring Supported SLA Monitoring Not Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Network Security Features Access Control Not Supported Analytics / Reporting Supported Compliance Reporting Not Supported Firewalls Supported Internet Usage Monitoring Not Supported Intrusion Detection System Supported Threat Response Supported VPN Supported Vulnerability Scanning Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Supported Custom Patches Supported Dashboard Supported Network Wide Management Not Supported Patch Prioritization Supported Patch Testing Supported Remote Access/Control Supported Vulnerability Scanning Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Not Supported Real-time Chat Not Supported Remote Control Not Supported Screen Sharing Not Supported Session Recording Not Supported Session Transfer Not Supported Surveys & Feedback Not Supported	IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Not Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Not Supported Ticket Management Not Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Not Supported Patch Management Not Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported
Integrations No info available.	Integrations No info available.
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