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About

IT-Automated is a Windows-based administration dashboard for IT teams managing Citrix, VDI, Active Directory, Remote Desktop Services and Windows infrastructure. It brings essential operational tasks into one controlled workspace, helping administrators monitor RDS licence usage, troubleshoot Citrix VDA registration and session issues, manage Active Directory groups, document infrastructure, and control application publishing. The dashboard reduces repetitive manual administration and makes common support and maintenance tasks faster, more consistent and easier to audit.

About

TaskBridge is self-hosted help desk and ticketing software for organisations that want support data on their own infrastructure. It is delivered in a Docker container under a one-time commercial internal-use licence, with full source code included and unlimited agents and end users. Teams can manage support requests through email and the application, prioritise and categorise tickets, assign agents and track resolution. Dashboards and reports help monitor support activity. Administrators can configure roles, permissions, departments and ticket categories. TaskBridge is proprietary software, not open source, and customers are responsible for operating their hosting infrastructure.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT administrators and managed service providers supporting Citrix, VDI, Active Directory, Windows infrastructure and Remote Desktop Services environments.

Audience

IT and customer support teams in organisations that want a self-hosted help desk on their own infrastructure.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$12.99
Free Version Not Supported
Free Trial Supported

Pricing

€4,499 one-time
The single edition is a €4,499 one-time perpetual licence for commercial internal use. It includes source code, unlimited agents and end users, and the standard features. The first 12 months of updates and maintenance are included.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Groups allot of commonly used tasks that are not in the Citrix DAAS dashboard — Citrix, VDI, Active Directory, RDS, and Windows. I found to be quite user friendly. I think the user license tabs are pretty cool and informative troubleshoot Citrix VDA registration issues; troubleshoot Citrix VDA session issues. The desktop publishing is a clear winner. Provides a convenient method for documenting your infrastructure; keeps all relevant operational data within one location. Eliminates many of the repetitive manual tasks. I am manage an average of 15 000 users daily and i found this tool useful, My trial as expired and yes I will be purchasing the software. I saved that amount in the first day that I used the software. Thank you , very cool little dashboard

Cons

  • Like what you are trying to do with the documenter , needs to be more polished. I would like to see more tools in the Networking troubleshooting arena. Like a one stop shop for everything.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

IT-Automated
South Africa
it-automated.com

Company Information

TaskBridge
taskbridge.eu/

Alternatives

Alternatives

No Alternatives
CPTRAX for Windows

CPTRAX for Windows

Visual Click Software
Citrix Gateway

Citrix Gateway

Cloud Software Group

Categories

IT Management Supported

Categories

Help Desk Supported

Integrations

No info available.

Integrations

No info available.
Claim IT-Automated and update features and information
Claim IT-Automated and update features and information
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Claim TaskBridge and update features and information