ICTBroadcast vs. Teleware Comparison


ICTBroadcast ICT Innovations	Teleware	+	+
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About ICTBroadcast is a multi-tenant, white label, unified communications-based autodialer, predictive dialer, progressive, preview and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment, Dialog flow integration, Rest APis, and WEBRTC also supporting Voice, SMS, Email and Fax communications . Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing, call centre and contact centre-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call centre scenarios with effective and efficient communications management.	About Cloud Contact Center is designed for businesses looking to increase call handling capacity, including meeting spikes in call volume such as increased seasonal demand or crisis management. Fast to deploy, easy to add/remove users, and inexpensive compared to on-premise based solutions, our enterprise-grade cloud contact centre is perfect for businesses looking for added flexibility and control in their telephony infrastructure. This is one of the few contact centers that gives users full access through the native Microsoft Teams interface. Cloud Contact Centre from Teleware provides users with an enhanced experience every day.
Platforms Supported Windows Not Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Enterprises, call centres, contact centres, telemarketers, internet service providers ITSP, VoIP service providers, auto dialers, predictive dialer	Audience Organizations that need a contact center solution
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $299 ICTBroadcast Enterprise Edition 50 channels / prices are now $499/one time payment Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.8 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros What really stands out about ICTBroadcast is how it unifies everything into one platform—voice, SMS, email, and fax—so I don’t have to rely on multiple tools. The predictive dialing works beautifully and really improves agent efficiency. The campaign management is flexible, the IVR designer is easy to use, and the reporting gives me exactly the kind of insights I need to refine my outreach. Another big plus is reliability—large campaigns run smoothly without lag or crashes. The fact that it’s multi-tenant and scalable makes it perfect for service providers as well as businesses like mine. As a long-time user of ICTBroadcast, I can confidently say that it has transformed the way we handle communication at our organization. The IVR studio in ICTBroadcast is a game-changer for us. We've been able to create highly customized interactive voice response systems that enhance the caller experience and streamline call routing. The flexibility of the IVR studio allows us to adapt quickly to changing needs and preferences. It made it simple for me to create a personalized IVR. ICTBroadcast is a polished, developed tool with a wealth of features for telemarketing and contact center operations. I purchased 500 channels ICTBroadcast license a few years ago, and I found it feature-rich and user-friendly, especially since its IVR Designer has unique features not available anywhere. Cons I haven’t encountered any significant issues with ICT Broadcast so far. The platform works as expected and serves its purpose well for our communication needs. There are no significant problems with ICTBroadcast. As a user of ICTBroadcast, I find this software to be exceptionally reliable and efficient. It consistently delivers excellent performance and effectively addresses all my business-related concerns. I don't face any kind of disadvantage with ICTBroadcast. There is no cons of this product, I'm in love with this product.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information ICT Innovations Founded: 2006 Pakistan www.ictbroadcast.com	Company Information Teleware United Kingdom www.teleware.com
Alternatives iCallify	Alternatives Intrado Cloud Contact Center Intrado
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Categories Call Center Supported Predictive Dialer Supported	Categories Call Center Supported Call Recording Supported
Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Show More Features Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported	Show More Features Call Recording Features Archiving Supported Call Sharing Not Supported Distributed Call Recording Not Supported Event Triggered Recording Not Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported
Integrations Asterisk Supported FreePBX Supported FusionPBX Supported ICTCRM Supported ICTContact Supported View All 5 Integrations	Integrations Asterisk Not Supported FreePBX Not Supported FusionPBX Not Supported ICTCRM Not Supported ICTContact Not Supported
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