Hiver vs. Time To Reply Comparison


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About Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.	About timetoreply is a SaaS product for inbound sales, customer support and customer success teams looking to optimise their email performance in real time. Built specifically for high performing teams our products let you set reply time goals and SLA's, track and monitor key email stats such as reply times and volumes, as well as contact rates. Your team members can also close off conversations from within our product. works across all email clients. No change to workflow. Soc 2 Type II Certified.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Hiver is great for teams that want to manage customer communication right from their Gmail and Google Apps accounts.	Audience Sales, Key Accounts, HR Managers, Customer Service, Customer Support
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15 per user per month - Hiver Lite ($15 per user per month) - Hiver Pro ($39 per user per month) - Hiver Elite ($59 per user per month) Free Version Not Supported Free Trial Supported	Pricing $16.00/month/user Our Starter product starts at $16 per mailbox per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Hiver Founded: 2011 United States hiverhq.com	Company Information Time To Reply Founded: 2013 South Africa www.timetoreply.com
Alternatives Help Scout	Alternatives Email Meter
Desk365	SendroAI
FreeChat Popupsmart	LeadGnome
Front	QuickMail QuickMail.io
Zendesk View All	Happy Grasshopper View All
Categories AI Customer Service Supported Collaboration Supported Conversational Support Supported Customer Service Supported Email Management Supported Help Desk Supported Issue Tracking Supported Remote Work Supported Task Management Supported	Categories Email Marketing Supported
Show More Features Collaboration Features Brainstorming Not Supported Calendar Management Not Supported Chat / Messaging Supported Contact Management Not Supported Content Management Not Supported Document Management Not Supported Project Management Supported Real Time Editing Supported Task Management Supported Version Control Not Supported Video Conferencing Not Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Email Management Features Data Recovery Not Supported Email Archiving Not Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Not Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Not Supported Task Management Features Collaboration Supported Create Subtasks Supported Gamification Not Supported Gantt Charts Not Supported Mobile Access Supported Percent-Complete Tracking Not Supported Progress Tracking Supported Recurring Tasks Not Supported Reporting/Analytics Supported Spreadsheet View Not Supported Task Board View Supported Task Planning Not Supported Task Scheduling Not Supported Task Tracking Supported Time Tracking Not Supported To-Do List View Supported	Show More Features Email Marketing Features A/B Testing Not Supported Artificial Intelligence Not Supported Auto-Responders Not Supported CAN SPAM Compliance Not Supported Customer Surveys Not Supported Drip Campaigns Not Supported Dynamic Content Not Supported Event Triggered Email Not Supported Image Library Not Supported Landing Pages/Web Forms Not Supported Mailing List Management Supported Mobile Optimized Emails Not Supported Reporting/Analytics Supported Subscriber Management Not Supported Template Management Not Supported WYSIWYG Email Editor Not Supported
Integrations Zapier Supported ActiveCampaign Not Supported Aircall Supported Constant Contact Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Maropost Marketing Cloud Not Supported Salesforce Not Supported Slack Supported Stackreaction Supported Workers by Delos Supported Wufoo Supported Show More Integrations View All 6 Integrations	Integrations Zapier Supported ActiveCampaign Supported Aircall Not Supported Constant Contact Supported HubSpot CRM Supported HubSpot Customer Platform Supported Maropost Marketing Cloud Supported Salesforce Supported Slack Not Supported Stackreaction Not Supported Workers by Delos Not Supported Wufoo Not Supported Show More Integrations View All 7 Integrations
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