Hiver vs. Sortd Comparison


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About Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.	About Turn your daily email chaos into organized workflows. Manage all your Email, Tasks & Teamwork in one place, right from your Gmail Inbox. Sortd transforms your Gmail Inbox into a dynamic workspace that boosts your productivity and simplifies your life. Built on the most reliable platform in the world... your Inbox. There are loads of useful email apps out there, but you already use Gmail. So we built Sortd to work right there. No more need to switch between apps all day. Sortd Boards are a perfect place for emails that you usually mark as unread. Set up as many boards as you need to organize your work in contexts. Your Inbox was never meant to be a To Do list. This is. Start every day with a clean slate, decide which emails to action, then power through your plan distraction free. Pop tasks and emails back into your Inbox when they need to be actioned or followed-up.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Hiver is great for teams that want to manage customer communication right from their Gmail and Google Apps accounts.	Audience Sales teams that use Gmail wanting to improve their email security
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15 per user per month - Hiver Lite ($15 per user per month) - Hiver Pro ($39 per user per month) - Hiver Elite ($59 per user per month) Free Version Not Supported Free Trial Supported	Pricing $6 per month per user Personal: Free for life Team: $8 per user per month Sales: $16 per user per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Hiver Founded: 2011 United States hiverhq.com	Company Information Sortd Founded: 2017 United States www.sortd.com
Alternatives Help Scout	Alternatives Boomerang Baydin
Desk365	SmartCloud Connect Invisible
FreeChat Popupsmart	Meco
Front	Gmelius
Zendesk View All	ActiveInbox View All
Categories AI Customer Service Supported Collaboration Supported Conversational Support Supported Customer Service Supported Email Management Supported Help Desk Supported Issue Tracking Supported Remote Work Supported Task Management Supported	Categories CRM Supported Email Management Supported Email Tracking Supported Sales Force Automation Supported
Email Management Features Data Recovery Not Supported Email Archiving Not Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Not Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported Show More Features Collaboration Features Brainstorming Not Supported Calendar Management Not Supported Chat / Messaging Supported Contact Management Not Supported Content Management Not Supported Document Management Not Supported Project Management Supported Real Time Editing Supported Task Management Supported Version Control Not Supported Video Conferencing Not Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Not Supported Task Management Features Collaboration Supported Create Subtasks Supported Gamification Not Supported Gantt Charts Not Supported Mobile Access Supported Percent-Complete Tracking Not Supported Progress Tracking Supported Recurring Tasks Not Supported Reporting/Analytics Supported Spreadsheet View Not Supported Task Board View Supported Task Planning Not Supported Task Scheduling Not Supported Task Tracking Supported Time Tracking Not Supported To-Do List View Supported	Email Management Features Data Recovery Not Supported Email Archiving Not Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Not Supported Email Recall Not Supported Queue Manager Not Supported Response Management Supported Routing Not Supported Shared Inboxes Not Supported Signature Management Not Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported Show More Features CRM Features Calendar/Reminder System Not Supported Call Logging Not Supported Document Storage Not Supported Email Marketing Not Supported Internal Chat Integration Not Supported Lead Scoring Not Supported Marketing Automation Integration Not Supported Mobile Access Not Supported Quotes / Proposals Not Supported Segmentation Supported Social Media Integration Not Supported Task Management Supported Territory Management Not Supported Sales Force Automation Features Call Management Not Supported Campaign Management Not Supported Channel Management Not Supported Commission Management Not Supported Contact Management Supported Contract Management Not Supported Customer Database Supported Email Marketing Not Supported Field Sales Management Not Supported Lead Management Supported Opportunity Management Supported Performance Metrics Not Supported Proposal Generation Not Supported Referral Tracking Not Supported Sales Forecasting Supported Territory Management Not Supported
Integrations Aircall Supported Gmail Not Supported Google Workspace Not Supported Slack Supported Stackreaction Supported Workers by Delos Supported Wufoo Supported Zapier Supported View All 6 Integrations	Integrations Aircall Not Supported Gmail Supported Google Workspace Supported Slack Not Supported Stackreaction Not Supported Workers by Delos Not Supported Wufoo Not Supported Zapier Not Supported View All 2 Integrations
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