Simplesat

Simplesat

Pronto Holdings
+
+

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About

Make every email a feedback opportunity via 'Smileys' in your team's email signatures or request feedback when you need it. Hively's smileys are a friendly and engaging way for your customers to leave feedback with just one click. You can collect feedback simply and inexpensively by adding the Hively snippet to your email signature, or via direct feedback requests sent from Hively. From Outlook, Gmail and Yahoo to Zendesk, Desk, Helpscout and Salesforce, Hively easily integrates with any email client, CRM or ticket tracking system you’re using. You only value what you measure and Hively gives you the tools you need to turn your feedback into a coherent picture of your customer's needs and your team's performance. The Leaderboard lets you identify your top performing team members at a glance. Benchmarks show your overall performance and our powerful reporting tool lets you drill down deeply into the detail. Email summaries and notifications keep you up to date on all of your feedback.

About

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses interested in a real-time customer and employee feedback solution

Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Free Version Supported
Free Trial Not Supported

Pricing

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy.
  • I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well.

Cons

  • With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly
  • I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Hively
United States
teamhively.com

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io

Alternatives

Hive

Hive

Hive HR

Alternatives

BizRatings

BizRatings

BizRatings.com
Alpha Hive

Alpha Hive

AlphaNext Technologies

Categories

Categories

Customer Feedback Supported
NPS Supported
Survey Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Not Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Employee Recognition Features

eCards Not Supported
Goals Not Supported
Leaderboards / Activity Tracking Supported
Manager-to-Peer Recognition Supported
Mention Management Supported
Nominations Not Supported
Peer-to-Peer Recognition Supported
Performance Management Not Supported
Rewards Catalog Supported
Rewards Points Supported
Social Recognition Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Integrations

CodeTwo Email Signatures 365 Supported
AWeber Not Supported
Autotask PSA Not Supported
Dropbox Not Supported
Exclaimer Not Supported
HubSpot Service Hub Not Supported
Intercom Not Supported
Kaseya VSA Not Supported
Klaviyo Not Supported
Kustomer Not Supported
Maileon Not Supported
Microsoft Teams Not Supported
ServiceNow Not Supported
Slack Not Supported
Strategy Overview Not Supported
Wufoo Not Supported
ZenMaid Software Not Supported
Zendesk Not Supported
Zendesk Explore Not Supported
Zoho Desk Not Supported

Integrations

CodeTwo Email Signatures 365 Supported
AWeber Supported
Autotask PSA Supported
Dropbox Supported
Exclaimer Supported
HubSpot Service Hub Supported
Intercom Supported
Kaseya VSA Supported
Klaviyo Supported
Kustomer Supported
Maileon Supported
Microsoft Teams Supported
ServiceNow Supported
Slack Supported
Strategy Overview Supported
Wufoo Supported
ZenMaid Software Supported
Zendesk Supported
Zendesk Explore Supported
Zoho Desk Supported
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