SimplesatPronto Holdings
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Related Products
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About
Make every email a feedback opportunity via 'Smileys' in your team's email signatures or request feedback when you need it. Hively's smileys are a friendly and engaging way for your customers to leave feedback with just one click. You can collect feedback simply and inexpensively by adding the Hively snippet to your email signature, or via direct feedback requests sent from Hively. From Outlook, Gmail and Yahoo to Zendesk, Desk, Helpscout and Salesforce, Hively easily integrates with any email client, CRM or ticket tracking system you’re using. You only value what you measure and Hively gives you the tools you need to turn your feedback into a coherent picture of your customer's needs and your team's performance. The Leaderboard lets you identify your top performing team members at a glance. Benchmarks show your overall performance and our powerful reporting tool lets you drill down deeply into the detail. Email summaries and notifications keep you up to date on all of your feedback.
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About
Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses interested in a real-time customer and employee feedback solution
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Audience
- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$15 per month
Free Version
Supported
Free Trial
Not Supported
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Pricing
$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationHively
United States
teamhively.com
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Company InformationPronto Holdings
Founded: 2016
United States
www.simplesat.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Satisfaction Features
360 Degree Feedback
Not Supported
Analytics
Not Supported
Call Reporting
Not Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Supported
Employee Recognition Features
eCards
Not Supported
Goals
Not Supported
Leaderboards / Activity Tracking
Supported
Manager-to-Peer Recognition
Supported
Mention Management
Supported
Nominations
Not Supported
Peer-to-Peer Recognition
Supported
Performance Management
Not Supported
Rewards Catalog
Supported
Rewards Points
Supported
Social Recognition
Supported
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Customer Satisfaction Features
360 Degree Feedback
Not Supported
Analytics
Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Supported
Survey Management
Supported
Survey Features
Custom Survey URLs
Not Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Not Supported
Paper Survey
Not Supported
Question Branching
Not Supported
Question Library
Not Supported
Site Intercept Survey
Not Supported
Skip Logic
Not Supported
Supports Audio / Images / Video
Not Supported
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Integrations
CodeTwo Email Signatures 365
Supported
AWeber
Not Supported
Autotask PSA
Not Supported
Dropbox
Not Supported
Exclaimer
Not Supported
HubSpot Service Hub
Not Supported
Intercom
Not Supported
Kaseya VSA
Not Supported
Klaviyo
Not Supported
Kustomer
Not Supported
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Integrations
CodeTwo Email Signatures 365
Supported
AWeber
Supported
Autotask PSA
Supported
Dropbox
Supported
Exclaimer
Supported
HubSpot Service Hub
Supported
Intercom
Supported
Kaseya VSA
Supported
Klaviyo
Supported
Kustomer
Supported
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