HelpWireElectronic Team, Inc.
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Splashtop SOSSplashtop
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Related Products
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About
HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits.
Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support.
Top HelpWire features:
Quick session initiation via URL
On-demand and unattended remote access
Support for Windows, macOS, and Linux
Strong security with TLS/SSL and AES-256 encryption
Team member invitations
Multi-monitor viewing
Rapid file transfer
Multi-user chat
Client directory
Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution.
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About
Splashtop SOS makes providing remote support simple. No need to waste time or money traveling to your user’s device, just remote into it and take control the second you’re needed. Diagnose and fix the issue fast, and leave your customers happy.
Key Features and Benefits
• Simplified work flow - Your user runs the SOS app (can be custom branded) on their computer or device, then gives you their 9-digit session code which you can use to start the session.
• Top tools and features - All the tools needed for you to get the job done quickly. Share your screen for collaboration, transfer files between devices, chat with users, and more.
• Support unlimited devices on-demand - All packages include support for unlimited devices on-demand. Just pay for the number of concurrent technicians per year. And no yearly price increase that have become the trend with other remote support products.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Developers, Support, Tech support, remote support
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Audience
IT, Support teams, Help Desks
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$0
Free Version
Free Trial
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Pricing
$199.00/year/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationElectronic Team, Inc.
Founded: 2001
United States
www.helpwire.app/
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Company InformationSplashtop
Founded: 2006
United States
www.splashtop.com/sos
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
Active Directory
Freshdesk
Freshservice
ServiceNow
Splashtop Remote Support
Zendesk
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Integrations
Active Directory
Freshdesk
Freshservice
ServiceNow
Splashtop Remote Support
Zendesk
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