Helios

Helios

5.0 out of 5 stars
Sensebase

Sensebase

Digisens
Helios Sensebase

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Helios:

About

Helios is an AI-native RMM and PSA platform for managed service providers. Monitoring, patching, security, remote access, Microsoft 365 and a full service desk run in one hosted platform. The difference is Helio, the AI that does the work rather than reporting it. It investigates an alert on the machine, finds the cause, writes a reversible fix and waits for your approval. When the alert clears it closes the ticket and records what changed. Every plan includes everything: Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access, branded client portals, generated QBRs, asset lifecycle and backup monitoring. One code-signed agent covers Windows, Windows Server, macOS and Linux. Pricing is per plan, not per technician. Launch £4 per device (5 to 25, £20 minimum), Starter £99 for 50 devices, Growth £199 for 250, Scale £399 unlimited. White-label portal on Growth and Scale. 14-day trial, no card.
Sensebase:

About

Sensebase is a cloud-based service desk, PSA and RMM platform for small IT providers and managed service providers. It combines ticketing, monitoring, patch management, remote support, planning, invoicing, a client portal and a password vault. Technicians can manage Microsoft 365 mailboxes, receive client messages through WhatsApp Business, sync appointments with Outlook, and connect invoicing with SnelStart and e-invoicing. Windows and macOS agents support device monitoring and updates; a separate Windows app lets clients report issues and approve remote access. Each subscription includes all features, unlimited clients and devices, and a dedicated VPS in a Netherlands data centre. Plans start at €175 per month for 1–3 technicians, excluding VAT, with higher fixed monthly bands. A 30-day trial is available. The product interface is currently Dutch; English screens are planned.
Helios:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Sensebase:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Helios:

Audience

Managed service providers (MSPs), IT service companies, and internal IT teams managing Windows, macOS and Linux estates.
Sensebase:

Audience

IT businesses and managed service providers (MSPs) with 1 to 11 technicians.
Helios:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Sensebase:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Helios:

API

Offers API Not Supported
Sensebase:

API

Offers API Not Supported
Helios:

Screenshots and Videos

Sensebase:

Screenshots and Videos

Helios:

Pricing

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Version Not Supported
Free Trial Supported
Sensebase:

Pricing

€175/month
€175/month for 1–3 technicians, €350/month for 4–7 and €525/month for 8–11; introductory prices excluding VAT. All features, unlimited clients, portal users and devices, and a dedicated server are included. Monthly subscription, cancellable with one month’s notice. Custom pricing applies from 12 technicians.
Free Version Not Supported
Free Trial Supported
Helios:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Sensebase:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Helios:

Pros & Cons from Real Users

Pros

  • Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.

Cons

  • Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.
Helios:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Sensebase:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Helios:

Company Information

Helios
Founded: 2024
United Kingdom
heliosmsp.io
Sensebase:

Company Information

Digisens
Founded: 1994
Netherlands
sensebase.eu/
Helios:

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Sensebase:

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Helios:
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Sensebase:
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Helios:

Categories

AI PSA Supported
MSP Supported
RMM Supported
Sensebase:

Categories

RMM Supported
Helios:

RMM Features

Deployment Management Not Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Professional Services Automation Features

Billing & Invoicing Not Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Not Supported
Document Management Not Supported
Portfolio Management Not Supported
Project Management Not Supported
Proposal Generation Not Supported
Quote Management Not Supported
Resource Management Not Supported
Time & Expense Tracking Not Supported
Helios:

Integrations

Microsoft 365 Supported
Anthropic Supported
Apple iOS Supported
Microsoft Defender for Business Supported
Microsoft Outlook Not Supported
Model Context Protocol (MCP) Not Supported
SnelStart Not Supported
Ubuntu Supported
WhatsApp Not Supported
Windows 10 Supported
Windows 11 Supported
Windows Server Supported
Sensebase:

Integrations

Microsoft 365 Supported
Anthropic Not Supported
Apple iOS Not Supported
Microsoft Defender for Business Not Supported
Microsoft Outlook Supported
Model Context Protocol (MCP) Supported
SnelStart Supported
Ubuntu Not Supported
WhatsApp Supported
Windows 10 Not Supported
Windows 11 Not Supported
Windows Server Not Supported
Helios:
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Sensebase:
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