Hatch vs. Thryv Comparison


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About Hatch is the AI growth engine for service businesses, with AI CSRs across voice, SMS, and email that enable you to convert more leads, increase revenue efficiency, and accelerate growth at every stage. Whether you're a one-crew shop or a national brand, Hatch scales the same conversion engine — AI-powered 1:1 communication — so you can grow without added headcount, complex software, or costly answering services.	About The end-to-end client experience software for growing small businesses. Get the job, manage the job, get paid and get credit online with Thryv. Thryv is a secure, easy to use small business management platform that automates tasks and puts your customers at the center of your business. ThryvPay can help services businesses save thousands when you accept and process credit card and ACH payments. Take advantage of next day funding, automated recurring payments, client-side convenience fees, QuickBooks integration, automatically scheduled payments and more. Desktop, tablet, or app on the go, Thryv puts the complete business management and exceptional customer service at your fingertips. Thryv works with the digital tools you’re already using to run your small business, streamlining the way you work.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Home services industry	Audience Small businesses interested in an end-to-end business management platform
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing N/A Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 2.0 / 5 support 2.0 / 5 Read all reviews	Reviews/Ratings Overall 4.3 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros I really liked the chat-to-text feature. This was the only feature we used because it was the only thing that worked. Albeit, the chat code they gave us to install on our website did not work at first. It went through a few iterations before it would work. This is how our hate-hate relationship with hatch began. With something really basic, not working off the bat. Cons The downsides are that this app is faking it until they make it. It is a half-baked tool that cannot be configured by the end-user. Everything from campaigns to workflows has to be done by hatch after going through their many 30-minute, weekly onboarding calls. We paid a total of two months ($250/mo) and the only hatch "strategy" that worked was the chat-to-text feature in their "speed to lead" strategy. After a month of their onboarding, the following strategies were still not up and running: sales follow-up, customer experience, nurture and reviews. You cannot demo this app on your own, it is actually done expertly on their demo call. On this call, you get to see all the bells and whistles and I was convinced this would be a great help for our service business....until, the onboarding starts and you immediately get the sense that 1) they are short-staffed 2) customer service reps don't know what their website and knowledge-base state 3) onboarding calls could have been reduced to one call, instead of rushing through 30-minute, weekly calls, before you are scheduled for another call a week down the road. They state that hatch communicates with getjobber.com (our CRM). It might work for some, but it never worked for us. The chats and emails that we were having in hatch never made it back to Jobber, so we had to switch back and forth between apps to make sure we didn't miss any important information. By this time, I've paid another month of service ($250/mo) and the campaigns and the workflows are still not up and running and they attempt to schedule a fourth onboarding call. This is when I stopped caring about hatch and started looking for an alternative.	Pros & Cons from Real Users Pros Thryv's feature of automatic appointment scheduling eliminates the need for me to check my schedule to see if I am available. I also like that I can send mass communications with just one click. Thryv makes advertising and marketing my business so easy. It is easy to use the automation feature with Thryv, and I like that everything is centralized in one place. Also, I like the fact that everything is centrally managed. Thryv has a user friendly dashboard for billing, marketing and managing social media. They also have additional features that we did not utilize. Cons Posting to social media platforms has limitations - I can only post to a few when I have several. Sometimes it is a little slow because of my internet provider. It is, however, overwhelming and confusing to use at first with so many features available. I found that it does many things well, but I had to find specialized software for more niche needs. For our company it was a high price investment, since we didn't utilize all the features.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Hatch Founded: 2016 United States www.usehatchapp.com	Company Information Thryv Founded: 2013 United States www.thryv.com
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Categories CRM Customer Communications Management Sales Enablement	Categories Appointment Scheduling Business Management Contact Management CRM Customer Communications Management Document Management Hotel CRM Lead Management Local Listing Management Local Marketing Marketing Automation Payment Processing Reputation Management Sales Tracking Search Engine Marketing (SEM)
Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content	CRM Features Calendar/Reminder System Call Logging Document Storage Email Marketing Internal Chat Integration Lead Scoring Marketing Automation Integration Mobile Access Quotes / Proposals Segmentation Social Media Integration Task Management Territory Management Show More Features Appointment Scheduling Features Appointment Reminders Automated Scheduling Calendar Sync Client Database Group Scheduling Mobile Access Multi-Location Online Booking Online Payments Recurring Appointments Room Booking Management Contact Management Features Activity Management Appointment Management Contact Database Contact History Contact Import/Export Customer Pipeline Email Marketing Group Management Interaction Tracking Lead Management Prospecting Tools Sales Pipeline Management Search / Filter Segmentation Shared Contacts Social Media Integration Lead Management Features Activity Tracking Campaign Management Lead Capture Lead Distribution Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Source Tracking Marketing Automation Features A/B Testing Analytics / ROI Tracking Artificial Intelligence Content / Blogging Platform Customizable CTAs Drip Campaigns Dynamic Content Landing Pages / Web Forms Lead Scoring Sales Intelligence Search Marketing Segmentation Social Marketing Website Visitor Tracking Reputation Management Features Campaign Management Gamification Response Management Review Generation Review Monitoring Sentiment Analysis Social Media Metrics Social Media Monitoring White Label Search Engine Marketing (SEM) Features A/B Testing Account Alerts Analytics / ROI Tracking Bid Management Budget Management Campaign Management Conversion Tracking Google / Bing Ads Keyword Research Tools Keyword Tracking Landing Pages / Web Forms URL Builder
Integrations Facebook HubSpot CRM QuickBooks Online SalesRabbit Salesforce Zapier Axis LMS Chat Agents ClickFunnels FullContact GoTo Webinar Google Forms Hover HubSpot Customer Platform Instagram PayPal QuickBooks Online Advanced QuinStreet Stackreaction Trello Show More Integrations View All 29 Integrations	Integrations Facebook HubSpot CRM QuickBooks Online SalesRabbit Salesforce Zapier Axis LMS Chat Agents ClickFunnels FullContact GoTo Webinar Google Forms Hover HubSpot Customer Platform Instagram PayPal QuickBooks Online Advanced QuinStreet Stackreaction Trello Show More Integrations View All 70 Integrations
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