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About

One-click suggestions encourage exchanges over refunds. Customers save an average of 20% their first year, 10% guaranteed. In-person returns delight customers and raise lifetime value. Eco-friendly reverse logistics save money and amplify your values. Keep more sales with returns software that intelligently suggests exchanges. Give shoppers choices to return the way they want—at our 700+ Return Bars nationwide, at your store, and by mail. Dramatically lower reverse logistics costs, guaranteed, with bulk shipping and efficient processing at our bicoastal hubs. Retailers overspend on traditional reverse logistics. They save 20% on average when they accept exchanges and returns in person, and ship aggregated items in bulk. Three in four shoppers say returns are the most painful part of buying online, and 87% won’t shop ever again after a painful returns’ experience with a retailer. Conversely, Happy Returns' customers find their most valuable customers shop, return, and exchange.

About

Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers' service history, and get real insight on why your products are coming back and how your team is performing. Returns tracking, Parts requests, testing, reports, customer information and more in one system. Everything you need to know about the status of your returns operation, right at your fingertips. As your team members perform tasks, returns automatically move to the next step of the process so your customers are always informed of the current status. It's always clear where any return is in the process, to you and your customer. Run reports on testing, cases, returns, parts requests, shipping, user activity and much more. Drill down by specific criteria such as date ranges and products to get the exact data you need.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Online retailers and ecommerce stores

Audience

Retail Management solution for businesses

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$350 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$29.50 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

PayPal
United States
happyreturns.com

Company Information

SupportSync
Founded: 2015
United States
www.supportsync.com

Alternatives

Alternatives

RenewityRMA

RenewityRMA

Renewity Systems
Return Prime

Return Prime

Appsdart

Categories

Returns Management Supported

Categories

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Inventory Management Features

Alerts/Notifications Supported
Barcoding / RFID Supported
Forecasting Not Supported
Inventory Optimization Not Supported
Kitting Not Supported
Manufacturing Inventory Management Supported
Mobile Access Supported
Multi-Channel Management Supported
Product Identification Supported
Reorder Management Not Supported
Reporting/Analytics Supported
Retail Inventory Management Supported
Supplier Management Not Supported
Warehouse Management Supported

Retail Management Features

Commission Management Supported
CRM Supported
eCommerce Not Supported
Email Marketing Supported
Employee Management Supported
Loyalty Program Supported
Mail Order Supported
Merchandise Management Supported
Multi-Location Supported
Order Management Supported
Purchase Order Management Supported
Reporting/Analytics Supported
Returns Management Supported

Integrations

BigCommerce Supported
Canopy Supported
Celigo Supported
Extensiv Order Manager Supported
FedEx Ship Manager Supported
FenixCommerce Supported
Flip Supported
Flowspace Supported
Klarna Supported
Magento Supported
OmniPanel Supported
Pinch AI Supported
ReturnGO Supported
ReturnPro Supported
ShipBob Supported
ShipMonk Supported
Two Boxes Supported
Tymely Supported
UPS Ready Supported
Zendesk Not Supported

Integrations

BigCommerce Not Supported
Canopy Not Supported
Celigo Not Supported
Extensiv Order Manager Not Supported
FedEx Ship Manager Not Supported
FenixCommerce Not Supported
Flip Not Supported
Flowspace Not Supported
Klarna Not Supported
Magento Not Supported
OmniPanel Not Supported
Pinch AI Not Supported
ReturnGO Not Supported
ReturnPro Not Supported
ShipBob Not Supported
ShipMonk Not Supported
Two Boxes Not Supported
Tymely Not Supported
UPS Ready Not Supported
Zendesk Supported
Claim Happy Returns and update features and information
Claim Happy Returns and update features and information
Claim SupportSync and update features and information
Claim SupportSync and update features and information