OneView

OneView

Granicus
ServicePRO

ServicePRO

Help Desk Technology International
OneView ServicePRO

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OneView:

About

In an always-on digital world, residents want to interact with the government on their own terms. OneView offers a full-featured service request management solution that simplifies service requests and provides a centralized hub for every resident interaction. OneView is a centralized, resident-focused solution for reporting and tracking service requests. As each request is received, it's routed to appropriate local government stakeholders to be fulfilled, with automated updates keeping residents informed. The government is adapting to changing resident expectations and finding ways to digitize and share information while providing services through the devices people use the most. Enable residents to request information or services online and report issues via a web portal, mobile app, email, or phone, as well as receive notifications about upcoming events. Manage resident relationships for every interaction and keep users up to date on service requests, programs, and events.
ServicePRO:

About

Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed.
OneView:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ServicePRO:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
OneView:

Audience

Governments and public institutions requiring a tool to manage residents and service requests
ServicePRO:

Audience

Companies searching for an enterprise grade service desk request management software
OneView:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ServicePRO:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
OneView:

API

Offers API Supported
ServicePRO:

API

Offers API Not Supported
OneView:

Screenshots and Videos

ServicePRO:

Screenshots and Videos

OneView:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
ServicePRO:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
OneView:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ServicePRO:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
OneView:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ServicePRO:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
OneView:

Company Information

Granicus
United States
granicus.com/solution/govservice/oneview/
ServicePRO:

Company Information

Help Desk Technology International
www.servicepro.solutions
OneView:

Alternatives

ServicePRO:

Alternatives

ServiceDesk Plus MSP

ServiceDesk Plus MSP

ManageEngine
5.0 out of 5 stars
OneView:
ServicePRO:
ServiceNow

ServiceNow

3.0 out of 5 stars
OneView:
ServicePRO:
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

ManageEngine
5.0 out of 5 stars
OneView:
ServicePRO:
ProProfs Help Desk

ProProfs Help Desk

ProProfs
5.0 out of 5 stars
OneView:
ServicePRO:
Infizo Desk

Infizo Desk

Infizo
OneView:

Categories

ServicePRO:

Categories

ServicePRO:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
OneView:

Integrations

Wufoo Not Supported
Zapier Not Supported
ServicePRO:

Integrations

Wufoo Supported
Zapier Supported
OneView:
Claim OneView and update features and information
Claim OneView and update features and information
ServicePRO:
Claim ServicePRO and update features and information
Claim ServicePRO and update features and information