WhatsApp

WhatsApp

Meta
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About

Stay connected, organized, and on task with an easy-to-use phone solution that fits organizations of any size. Voice makes work calls less work. Make and receive phone calls using a work number on any device, anywhere. Start communicating more effectively. Voice can be customized to fit your day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the familiar G Suite Admin console. Google's powerful AI filters spam calls, transcribes voicemail automatically, and lets you configure your PBX. Integrations with Hangouts Meet and Calendar keep the focus on what's important. Voice can be deployed instantly — and globally — from anywhere, with less administrative work. Focus on what's important while staying connected on deskphones, smartphones, and the web.

About

Simple. Secure. Reliable messaging. With WhatsApp, you'll get fast, simple, secure messaging and calling for free*, available on phones all over the world. WhatsApp Business is a free to download app that built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers. Learn more about WhatsApp Business API. Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone who needs a phone number and solution for managing telephone calls online

Audience

Anyone who wants to chat for free via the WhatsApp application

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Pricing based on minutes used
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.8 / 5
support 4.3 / 5

Reviews/Ratings

Overall 4.6 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.7 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • You get a free US phone number, reliable that you can call through an app, receive calls and sms, and also receive sms on email. Perfect.
  • This is the only software I’ve found that allows me the ability to have a free phone number for my small business.
  • Great for giving out as a contact number without having to give out your personal number. We use this for our pastor on-call. It also allows multiple people to have the app and keep up with voicemails. Easy to use.
  • Allows me to have a secondary phone number tied to my account (my phone number?) Can have outgoing/incoming calls/messages with good quality.
  • I love that Google voice, allows you to get a free phone number in your area code of choice, and when somebody calls in, it requires them to say their name. That way, you can hear who it is before answering it and know if it’s worth picking up of sending to voicemail.

Cons

  • You can only select US phone numbers. No worldwide phones available.
  • Features are somewhat limited, but this is to be expected from a free software.
  • There really aren't many negatives. It does what you expect it to do.
  • Sometimes calls won't connect. Costs $10 to change your phone number. Have a hard time receiving calls.
  • I don’t love that the voicemail portion says “google voice”, but it makes sense from google’s perspective.

Pros & Cons from Real Users

Pros

  • I find WhatsApp to be a great and exciting platform to communicate with other users with an ease. Besides instant messaging, WhatsApp also allows me to create group, join communities, share multimedia files, share statuses, make and take both voice and video calls.
  • - It only takes your phone number and that's it. It doesn't ask any other details of the user to use this app. - It is very user-friendly and easy to use app with no ads and completely free to use. - User can delete the scent message which is a good feature that WhatsApp offers to the users. - it has brilliant audio and video calling features, which uses fewer data than its competitors.
  • I am very interested in this project so far . it has been very useful for communication and also granting high quality videos.
  • - WhatsApp is the most widely use application that gives you a platform to connect with your contacts. - All the chats on this platform are 128 bit end-to-end encrypted that gives the utmost security to its user privacy. - All the chats can be easily backed up on local storage as well as on google drive. It gives the user the flexibility to restore chats on a new device.
  • - Simple and user friendly application - Voice call and video call available - Instantly able to send a message to all over the world - Live-location sharing feature

Cons

  • WhatsApp is a good platform for all my instant communication needs and I have not came across any issues while using it.
  • - The data is stored in the servers, which is a security concern and is not full proof. - you cannot send a video file bigger than 61mb and a document having size bigger than 100 MB, which is one of the biggest cons of WhatsApp. - WhatsApp group accommodates fewer number of people whereas its competitors like telegram accommodates 1000x more people.
  • Sometimes during conversation or video calls the connection get interrupted but I think the is from the internet provider not the application.
  • The chats on WhatsApp are end to end encrypted, however, the backup datastore on google drive is not, So, the WhatsApp user data can be easily hacked if the google account gets hacked.
  • - Privacy policy issues - Media files up to 16mb only can be transferred - Need to share personal number in order to communicate

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Google
Founded: 1998
United States
cloud.google.com/voice/

Company Information

Meta
Founded: 2004
United States
www.whatsapp.com

Alternatives

RingCentral RingEX

RingCentral RingEX

RingCentral

Alternatives

Slack

Slack

Salesforce
LINE

LINE

Naver

Categories

Categories

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Internal Communications Features

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Messaging Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Chat Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Integrations

All-in-One Messenger
CALLEY
Franz
Rambox
SCRM Champion
Shift
Singlebox
Stackreaction
WebCatalog Desktop
ABLE Platform
Cal ID
Ctrl Hub
DiveIn Studio
Rake
Sarvam Samvaad
Videoshop
Voicy
WebWMS2U
ZEEVEN
eBanqo

Integrations

All-in-One Messenger
CALLEY
Franz
Rambox
SCRM Champion
Shift
Singlebox
Stackreaction
WebCatalog Desktop
ABLE Platform
Cal ID
Ctrl Hub
DiveIn Studio
Rake
Sarvam Samvaad
Videoshop
Voicy
WebWMS2U
ZEEVEN
eBanqo
Claim Google Voice and update features and information
Claim Google Voice and update features and information
Claim WhatsApp and update features and information
Claim WhatsApp and update features and information