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About

GoTime’s smart queue management system is a complete customer experience betterment product. It provides every needed ability for service-providing organizations, mainly enterprises, that desire a quickly integrated, customer flow efficient, comfortable and customer focused service flow. GoTime is designed to be used by everyone. It can be integrated with any system, and to be used or managed by any person out there. No technical knowledge necessary just plug&play. With GoTime you can feel comfortable that your business will run smoothly. Let our system digest the data gathered from your business and let you of future event and irregularities. You will have the power of state of the art machine-learning algorithms in the palm of your hand which will analyze the data from past events that took place in your business. Predict future events like: overcrowding, long delays or even the arrival of a customers with special needs. Get notified. And get prepared.

About

With Smart Queue Management system reduce customer queue time, Increase staff productivity and Deliver a delightful customer experience. We provide the solution for every business size. Qwaiting is a cloud based queue management software. While Queue Systems are designed to decrease wait times. Qwaiting does more than that: Our Queuing solutions not only generate efficiencies but enhance profitability, build a secured environment and improve the visitor experience. When the customer service is on-point, your customers will be more than glad to wait. Qwaiting allows visitors to check-in for service by phone and wait for their turn to be served. Your staff will receive all the information required to deliver the best individual customer service. Know the whole picture in real-time. From customer journey to staff performance, make better business decisions with the data we collect.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Smart Queue Management system for companies

Audience

SME's & Banking, Educational, Healthcare, Retail Sectors are the audience of Qwaiting software.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$199 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to set up and use Reduces customer wait times with virtual queues Simple online appointment scheduling Real-time queue tracking and analytics Helpful SMS and email notifications Responsive customer support Suitable for businesses of all sizes
  • Qwaiting software is incredibly easy to understand and use. You don't need to be a tech expert to figure it out. This software is a pro at making queues work smoothly.
  • I am using this software from last 6 months and i would like to say it makes my life easy because no more long queues. Great software with amazing features for staff and customers too.
  • I like the most that there is no need to be physically present there. We can use this virtually, and when our turn comes, we receive the notification on our mobile phones.
  • I like that customers can use a QR code at the entrance to join the virtual queue. They get an SMS to confirm their spot, and then they can wait in their car or outside. When it's their turn, they receive a notification/SMS to come inside and take their place.

Cons

  • Advanced reporting could offer more customization Some integrations would be a welcome addition
  • In my personal opinion, I found everything about it to be excellent, and I genuinely enjoyed using it.
  • According to me, it is the best one. There are no disadvantages.
  • If I am talking about not liking, then I can say that I haven't experienced any issues so far.
  • Regarding any dislikes, I haven't encountered any issues with this software so far. From my perspective, it's a good one.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

GoTime
Israel
gotime.it/queue-management/

Company Information

Qwaiting
Founded: 2018
Singapore
qwaiting.com

Alternatives

ScanQueue

ScanQueue

Tugadot Pty Ltd

Alternatives

Q Waits Business

Q Waits Business

Boolean Array
Jonot

Jonot

Jonot Oy

Categories

Queue Management Supported

Categories

Queue Management Supported

Queue Management Features

Appointment Scheduling Supported
Calendar Supported
Communication Tools Supported
Contactless Supported
Customer Surveys Supported
Dashboard Supported
For Banks Supported
For Government Supported
For Healthcare Supported
For Restaurants Supported
For Retail Supported
SMS Marketing Supported
Supports Multiple Counters Supported
Virtual Queue Supported

Integrations

Calabrio Workforce Management Not Supported
Cisco Webex Not Supported
Drupal Supported
EpicCare EMR Not Supported
Google Calendar Supported
Joomla! Supported
Mailchimp Supported
Microsoft Dynamics 365 Not Supported
Microsoft Exchange Not Supported
Microsoft Teams Not Supported
Nexsign Not Supported
Oracle Siebel CRM Not Supported
Salesforce Supported
Scala Digital Signage Not Supported
Telegram Not Supported
WhatsApp Not Supported
WordPress Supported
Zapier Supported
Zendesk Supported

Integrations

Calabrio Workforce Management Supported
Cisco Webex Supported
Drupal Not Supported
EpicCare EMR Supported
Google Calendar Not Supported
Joomla! Not Supported
Mailchimp Not Supported
Microsoft Dynamics 365 Supported
Microsoft Exchange Supported
Microsoft Teams Supported
Nexsign Supported
Oracle Siebel CRM Supported
Salesforce Not Supported
Scala Digital Signage Supported
Telegram Supported
WhatsApp Supported
WordPress Not Supported
Zapier Not Supported
Zendesk Not Supported
Claim GoTime and update features and information
Claim GoTime and update features and information
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