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Audience

SME's & Banking, Educational, Healthcare, Retail Sectors are the audience of Qwaiting software.

About Qwaiting

With Smart Queue Management system reduce customer queue time, Increase staff productivity and Deliver a delightful customer experience. We provide the solution for every business size. Qwaiting is a cloud based queue management software. While Queue Systems are designed to decrease wait times. Qwaiting does more than that: Our Queuing solutions not only generate efficiencies but enhance profitability, build a secured environment and improve the visitor experience. When the customer service is on-point, your customers will be more than glad to wait. Qwaiting allows visitors to check-in for service by phone and wait for their turn to be served. Your staff will receive all the information required to deliver the best individual customer service. Know the whole picture in real-time. From customer journey to staff performance, make better business decisions with the data we collect.

Pricing

Starting Price:
$199 per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Qwaiting offers API access

Ratings/Reviews - 7 User Reviews

Overall 5.0 / 5
ease 4.9 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Company Information

Qwaiting
Founded: 2018
Singapore
qwaiting.com

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Qwaiting Frequently Asked Questions

Q: What kinds of users and organization types does Qwaiting work with?
Qwaiting works with these users and organization types: Enterprise, Nonprofit, Government, and Startup.
Q: What languages does Qwaiting support in their product?
Qwaiting supports these languages: Arabic and English.
Q: What kind of support options does Qwaiting offer?
Qwaiting offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Qwaiting integrate with?
Qwaiting integrates with: Calabrio Workforce Management, Microsoft Dynamics 365, EpicCare EMR, Microsoft Exchange, Microsoft Teams, Nexsign, Oracle Siebel CRM, Scala Digital Signage, Telegram, Cisco Webex, and WhatsApp.
Q: Does Qwaiting have an API?
Yes, Qwaiting has an API.
Q: Does Qwaiting have a mobile app?
Yes, Qwaiting has a mobile app for iPhone, iPad, and Android.
Q: What type of training does Qwaiting provide?
Qwaiting provides training in the form of documentation, live online, webinars, and in person.
Q: Does Qwaiting offer a free trial?
Yes, Qwaiting offers a free trial.
Q: How much does Qwaiting cost?
Pricing for Qwaiting starts at $199 per month .
Q: What pricing for training is available for Qwaiting?
Qwaiting offers training included with purchase.

Qwaiting Product Features

Queue Management

Appointment Scheduling Supported
Calendar Supported
Communication Tools Supported
Contactless Supported
Customer Surveys Supported
Dashboard Supported
For Banks Supported
For Government Supported
For Healthcare Supported
For Restaurants Supported
For Retail Supported
SMS Marketing Supported
Supports Multiple Counters Supported
Virtual Queue Supported

Qwaiting Additional Categories

Qwaiting Verified User Reviews

Write a Review
  • Angela R.
    Marketing
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 100 - 499
    Design 4 out of 5 stars
    Ease 4 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Excellent Queue Management Solution for Growing Businesses"

    5 out of 5 stars Posted 2026-06-30

    Pros: Easy to set up and use
    Reduces customer wait times with virtual queues
    Simple online appointment scheduling
    Real-time queue tracking and analytics
    Helpful SMS and email notifications
    Responsive customer support
    Suitable for businesses of all sizes

    Cons: Advanced reporting could offer more customization
    Some integrations would be a welcome addition

    Overall: QWaiting is a reliable and user-friendly queue management solution that helps businesses improve customer experience and operational efficiency. Its features, ease of use, and excellent support make it a strong choice for organizations looking to modernize their queue management process.

    Read More...
  • Mateo S.
    Technical
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Simple and Effective Qwaiting Software"

    5 out of 5 stars Posted 2023-09-11

    Pros: Qwaiting software is incredibly easy to understand and use. You don't need to be a tech expert to figure it out. This software is a pro at making queues work smoothly.

    Cons: In my personal opinion, I found everything about it to be excellent, and I genuinely enjoyed using it.

    Overall: Qwaiting is a game-changer for businesses and organizations that rely on queue management. I highly recommend Qwaiting Software to anyone in need of an efficient and user-friendly queue management solution.

    Read More...
  • Tan C.
    Technical
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 500 - 999
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Amazing queue management software"

    5 out of 5 stars Posted 2023-08-28

    Pros: I am using this software from last 6 months and i would like to say it makes my life easy because no more long queues. Great software with amazing features for staff and customers too.

    Cons: According to me, it is the best one. There are no disadvantages.

    Overall: Loved having this amazing software in our lives. The team is always available to assist with any issues. Highly recommended!

    Read More...
  • Cathenna A.
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Amazing ally for managing long queues"

    5 out of 5 stars Posted 2023-08-14

    Pros: I like the most that there is no need to be physically present there. We can use this virtually, and when our turn comes, we receive the notification on our mobile phones.

    Cons: If I am talking about not liking, then I can say that I haven't experienced any issues so far.

    Overall: An amazing software for everybody: Now, no one has to stand in long queues and waste their precious time waiting for their turn. Instead, they can utilize their waiting time effectively.

    Read More...
  • Lucas M.
    Admin
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Superb Software for Reducing Waiting Time"

    5 out of 5 stars Posted 2023-08-04

    Pros: I like that customers can use a QR code at the entrance to join the virtual queue. They get an SMS to confirm their spot, and then they can wait in their car or outside. When it's their turn, they receive a notification/SMS to come inside and take their place.

    Cons: Regarding any dislikes, I haven't encountered any issues with this software so far. From my perspective, it's a good one.

    Overall: The overall experience with Qwaiting is the best. It is easy to use and understand, and customer support is available 24/7 for assistance. It benefits both the staff and the customers alike. Thank you for this wonderful software.

    Read More...
  • Alvis A.
    Admin
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Efficient and Streamlined Queue Management Software"

    5 out of 5 stars Posted 2023-07-06

    Pros: I recently had the opportunity to use queue management software, and I must admit, it has greatly enhanced my ability to handle customer queues. This software has introduced a higher level of efficiency and organization to our everyday operations, making it a lot simpler to manage customer flow and deliver a smooth experience.

    Cons: Well, I didn't receive any issues till now. Highly recommended.

    Overall: Overall, Qwaiting is an outstanding software for managing queues that has brought a significant transformation to how we handle customer queues. With its wide range of features and easy-to-use interface, it has become a crucial tool for ensuring smooth and organized customer flow in our business.

    Read More...
  • Reema G.
    Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Best Queue Management Software"

    5 out of 5 stars Posted 2023-05-31

    Pros: I am using this software and it's great software for managing the queues. It helps to reduce the waiting times, send the sms notification to their turn, and many more. I loved it.

    Cons: As I am using this I didn't get any issue with this. So it’s highly recommended.

    Overall: Overall, I will say it’s one of the best software. Easy to use and understand. Supporting team is always available.

    Read More...
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