Databyte Queue Management

Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff planning tools • Continuous improvements thanks to data analysis and customer feedback The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more.

Flowby is a cloud-based digital queue management platform that lets customers join and follow real-time queues using their own phones by scanning a QR code, eliminating the need for physical lines, hardware, or paper tickets. Customers receive a queue number, can monitor their position, and are notified when it’s their turn, allowing them to move freely instead of waiting in a traditional line. It is managed via a web browser on any device and groups multiple queues together, supports customer input (such as order numbers for pickup), and can be operated as a tablet kiosk for manual queueing. Flowby aims to improve customer flow and satisfaction, helping businesses reduce perceived wait times, increase sales by freeing customers to browse while waiting, and enhance staff efficiency by centralizing queue handling on one dashboard. It also provides flexibility in configuring queue groups and adaptivity to store and service-point needs without installation.