Gmelius

Gmelius

5.0 out of 5 stars
Helpwise

Helpwise

5.0 out of 5 stars
Gmelius Helpwise

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Gmelius:

About

Gmelius is the first collaboration platform that integrates with your tools and brings your team together. It turns email into a collaborative and flexible channel that ensures all your teammates stay in sync while working from their favorite tools, whether it’s Gmail, Slack, Zoom or Trello. Gmelius unifies internal and external communication while empowering your team with collaborative tools including shared inboxes, shared labels, internal email notes, shareable project boards, shareable email sequences, email templates, and more.
Helpwise:

About

Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
Gmelius:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Helpwise:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Gmelius:

Audience

Gmelius is trusted by 150,000+ professionals with medium sized teams across a wide-range of industries.
Helpwise:

Audience

Teams that want a shared inbox solution for email, SMS, and WhatsApp
Gmelius:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Helpwise:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Gmelius:

API

Offers API Not Supported
Helpwise:

API

Offers API Not Supported
Gmelius:

Screenshots and Videos

Helpwise:

Screenshots and Videos

Gmelius:

Pricing

Free
Freemium plan available, and upper tiers for teams with automation advanced collaboration.
Free Version Supported
Free Trial Supported
Helpwise:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
Gmelius:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Helpwise:

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Gmelius:

Pros & Cons from Real Users

Pros

  • It helps to coordinate and communicate with the team easily even working remotely. Gmelius support is cross-platform. It comes with the integration of slack and Gmail.

Cons

  • I never encountered any problem with using this tool.
Helpwise:

Pros & Cons from Real Users

Pros

  • Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well.
  • Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support.

Cons

  • There are not any cons that I can think of for now.
  • It's a little tricky to set up and UI/ux could be updated to simplify.
Gmelius:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Helpwise:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Gmelius:

Company Information

Gmelius
Founded: 2016
Switzerland
gmelius.com
Helpwise:

Company Information

Helpwise
Founded: 2019
United States
helpwise.io
Gmelius:

Alternatives

Helpwise:

Alternatives

Front

Front

4.3 out of 5 stars
Gmelius:
Helpwise:
Microsoft Outlook

Microsoft Outlook

Microsoft
4.7 out of 5 stars
Gmelius:
Boomerang

Boomerang

Baydin
5.0 out of 5 stars
Helpwise:
Loop Email

Loop Email

5.0 out of 5 stars
Gmelius:
Helpwise:
Gmelius:
Helpwise:
Mailtrim

Mailtrim

4.5 out of 5 stars
Gmelius:

Categories

Collaboration Supported
Email Management Supported
Email Tracking Supported
Mail Merge Supported
Team Communication Supported
Helpwise:

Categories

Email Clients Supported
Email Management Supported
Help Desk Supported
Gmelius:

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Collaboration Features

Brainstorming Supported
Calendar Management Not Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Not Supported
Project Management Supported
Real Time Editing Not Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Not Supported

Email Tracking Features

A/B Testing Not Supported
Audience Segmentation Not Supported
Campaign Management Supported
Event-Based Notifications Not Supported
Location Tracking Supported
Team Management Supported

Team Communication Features

Activity / News Feed Supported
Audio Calls Supported
Calendar Management Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Not Supported
Mobile Access Supported
Push Notifications Not Supported
Search Not Supported
Surveys & Feedback Not Supported
Task Management Supported
Video Conferencing Supported
Helpwise:

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Supported
Whitelisting / Blacklisting Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported
Gmelius:

Integrations

Gmail Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Slack Supported
Stackreaction Supported
Trello Supported
Copper Not Supported
Desktop.com Supported
Dialpad Connect Not Supported
Google Calendar Supported
Google Meet Supported
HubSpot Marketing Hub Not Supported
Integrately Not Supported
Pabbly Connect Not Supported
Pipedrive Not Supported
Salesforce Supported
Shift Supported
Stripe Not Supported
Twilio Not Supported
Zapier Not Supported
Helpwise:

Integrations

Gmail Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Slack Supported
Stackreaction Supported
Trello Supported
Copper Supported
Desktop.com Not Supported
Dialpad Connect Supported
Google Calendar Not Supported
Google Meet Not Supported
HubSpot Marketing Hub Supported
Integrately Supported
Pabbly Connect Supported
Pipedrive Supported
Salesforce Not Supported
Shift Not Supported
Stripe Supported
Twilio Supported
Zapier Supported
Gmelius:
Claim Gmelius and update features and information
Claim Gmelius and update features and information
Helpwise:
Claim Helpwise and update features and information
Claim Helpwise and update features and information