Gmelius vs. Helpwise Comparison


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About Gmelius is the first collaboration platform that integrates with your tools and brings your team together. It turns email into a collaborative and flexible channel that ensures all your teammates stay in sync while working from their favorite tools, whether it’s Gmail, Slack, Zoom or Trello. Gmelius unifies internal and external communication while empowering your team with collaborative tools including shared inboxes, shared labels, internal email notes, shareable project boards, shareable email sequences, email templates, and more.	About Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Gmelius is trusted by 150,000+ professionals with medium sized teams across a wide-range of industries.	Audience Teams that want a shared inbox solution for email, SMS, and WhatsApp
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free Freemium plan available, and upper tiers for teams with automation advanced collaboration. Free Version Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros It helps to coordinate and communicate with the team easily even working remotely. Gmelius support is cross-platform. It comes with the integration of slack and Gmail. Cons I never encountered any problem with using this tool.	Pros & Cons from Real Users Pros Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well. Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support. Cons There are not any cons that I can think of for now. It's a little tricky to set up and UI/ux could be updated to simplify.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Gmelius Founded: 2016 Switzerland gmelius.com	Company Information Helpwise Founded: 2019 United States helpwise.io
Alternatives Hiver	Alternatives Front
ActiveInbox	Microsoft Outlook Microsoft
Boomerang Baydin	Loop Email
GMass	Airmail
Saleshandy View All	Mailtrim View All
Categories Collaboration Supported Email Management Supported Email Personalization Supported Email Tracking Supported Mail Merge Supported Team Communication Supported	Categories Email Clients Supported Email Management Supported Help Desk Supported
Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported Show More Features Collaboration Features Brainstorming Supported Calendar Management Not Supported Chat / Messaging Supported Contact Management Not Supported Content Management Not Supported Document Management Not Supported Project Management Supported Real Time Editing Not Supported Task Management Supported Version Control Not Supported Video Conferencing Not Supported Email Tracking Features A/B Testing Not Supported Audience Segmentation Not Supported Campaign Management Supported Event-Based Notifications Not Supported Location Tracking Supported Team Management Supported Team Communication Features Activity / News Feed Supported Audio Calls Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Not Supported Mobile Access Supported Push Notifications Not Supported Search Not Supported Surveys & Feedback Not Supported Task Management Supported Video Conferencing Supported	Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Not Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Supported Whitelisting / Blacklisting Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported
Integrations Gmail Supported HubSpot CRM Supported HubSpot Customer Platform Supported Slack Supported Stackreaction Supported Trello Supported Desktop.com Supported Dropbox Not Supported Google Calendar Supported HubSpot Marketing Hub Not Supported Integrately Not Supported JustCall Not Supported Pabbly Connect Not Supported Quickwork Not Supported Salesflare Not Supported Salesforce Supported Shift Supported Station Supported WhatsApp Not Supported Zoho CRM Not Supported Show More Integrations View All 14 Integrations	Integrations Gmail Supported HubSpot CRM Supported HubSpot Customer Platform Supported Slack Supported Stackreaction Supported Trello Supported Desktop.com Not Supported Dropbox Supported Google Calendar Not Supported HubSpot Marketing Hub Supported Integrately Supported JustCall Supported Pabbly Connect Supported Quickwork Supported Salesflare Supported Salesforce Not Supported Shift Not Supported Station Not Supported WhatsApp Supported Zoho CRM Supported Show More Integrations View All 25 Integrations
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