IntouchCX™ PlatformIntouch Insight
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Related Products
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About
Gigwalk helps businesses collect data and execute remote tasks at scale. Bring your own team or tap into our network of 1.7 million Gigwalkers. Are your products stocked and displayed correctly? Are the store associates pitching your new product the right way? Your team can get real-time reports by using our retail audit and mystery shopping services. Identify and fix channel execution issues at scale. With our services like digital product testing, you can uncover issues in the new version of your mobile app before going live. Also, you can spot problems in complex customer workflows such as buy online and return in store. Conduct real-time research and collect data with unprecedented speed and scale. Tap into our world-wide network of Gigwalkers to gather business intelligence and drive strategic decision making. From smaller growing brands to Fortune 500 mainstays, Gigwalk has helped companies reimagine how they get work done.
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About
The IntouchCX™ Platform connects surveys, mystery shops, audits, and inspections in one system, giving multi-location brands a clear view of how operations shape customer experience.
Key features include:
● Unified data across programs for complete performance analysis
● Real-time dashboards by region, location, channel, or program
● Predictive analytics to uncover satisfaction drivers and forecast outcomes
● Case management to assign, track, and resolve issues quickly
● Automated workflows and alerts that speed execution and reduce costs
● Integrations with Salesforce, Slack, APIs, and other enterprise systems
● Scalable, role-based access with performance rollups across the business
By replacing fragmented reporting with one connected platform, leaders can spot issues sooner, act with greater confidence, and measure the impact of each improvement. The result is stronger satisfaction, better compliance, more consistent execution, and clearer ROI across every location.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses seeking a solution to collect data and execute remote tasks at scale
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Audience
Customer-centric brands across all industries including retail, restaurant, hospitality, gas & convenience, retail, grocery, CPG and more use Intouch Insight to drive CX action across their organizations.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGigwalk
Founded: 2010
United States
www.gigwalk.com
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Company InformationIntouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com
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Alternatives |
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Categories |
Categories |
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty Features
Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction Features
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success Features
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
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Integrations
InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud
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Integrations
InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud
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