IntouchCX™ Platform

IntouchCX™ Platform

Intouch Insight
+
+

Related Products

  • Shoplogix Smart Factory Platform
    19 Ratings
    Visit Website
  • ClickUp
    19,572 Ratings
    Visit Website
  • Edgefinity IoT
    6 Ratings
    Visit Website
  • Insightful
    707 Ratings
    Visit Website
  • Monitask
    358 Ratings
    Visit Website
  • Paycom
    8,504 Ratings
    Visit Website
  • Paylocity
    8,260 Ratings
    Visit Website
  • Careerminds
    46 Ratings
    Visit Website
  • Rippling
    21,038 Ratings
    Visit Website
  • ALMobile
    29 Ratings
    Visit Website

About

Gigwalk helps businesses collect data and execute remote tasks at scale. Bring your own team or tap into our network of 1.7 million Gigwalkers. Are your products stocked and displayed correctly? Are the store associates pitching your new product the right way? Your team can get real-time reports by using our retail audit and mystery shopping services. Identify and fix channel execution issues at scale. With our services like digital product testing, you can uncover issues in the new version of your mobile app before going live. Also, you can spot problems in complex customer workflows such as buy online and return in store. Conduct real-time research and collect data with unprecedented speed and scale. Tap into our world-wide network of Gigwalkers to gather business intelligence and drive strategic decision making. From smaller growing brands to Fortune 500 mainstays, Gigwalk has helped companies reimagine how they get work done.

About

The IntouchCX™ Platform connects surveys, mystery shops, audits, and inspections in one system, giving multi-location brands a clear view of how operations shape customer experience. Key features include: ● Unified data across programs for complete performance analysis ● Real-time dashboards by region, location, channel, or program ● Predictive analytics to uncover satisfaction drivers and forecast outcomes ● Case management to assign, track, and resolve issues quickly ● Automated workflows and alerts that speed execution and reduce costs ● Integrations with Salesforce, Slack, APIs, and other enterprise systems ● Scalable, role-based access with performance rollups across the business By replacing fragmented reporting with one connected platform, leaders can spot issues sooner, act with greater confidence, and measure the impact of each improvement. The result is stronger satisfaction, better compliance, more consistent execution, and clearer ROI across every location.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses seeking a solution to collect data and execute remote tasks at scale

Audience

Customer-centric brands across all industries including retail, restaurant, hospitality, gas & convenience, retail, grocery, CPG and more use Intouch Insight to drive CX action across their organizations.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Gigwalk
Founded: 2010
United States
www.gigwalk.com

Company Information

Intouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com

Alternatives

Daxium-Air

Daxium-Air

Daxium

Alternatives

Crew

Crew

Spearamus
IntouchSurvey®

IntouchSurvey®

Intouch Insight
Brizo

Brizo

Mainstay Digital
IntouchCX™ Platform

IntouchCX™ Platform

Intouch Insight

Categories

Categories

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Not Supported
Member Portal Not Supported
Membership Management Supported
No-Card Loyalty System Not Supported
Referral Tracking Not Supported
Rewards Management Not Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Integrations

InfoTrack Not Supported
IntouchCheck® Not Supported
Microsoft Excel Not Supported
NetSuite Not Supported
SAP Analytics Cloud Not Supported

Integrations

InfoTrack Supported
IntouchCheck® Supported
Microsoft Excel Supported
NetSuite Supported
SAP Analytics Cloud Supported
Claim Gigwalk and update features and information
Claim Gigwalk and update features and information
Claim IntouchCX™ Platform and update features and information
Claim IntouchCX™ Platform and update features and information