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About

Transform your communications into an asset, not a resource drain. GigTel brings your team together through the most revolutionary, cloud-based communications platform to grow your business in the remote work environment. Streamline your selling processes by working & communicating in real-time, anytime, anywhere. Improve customer experience by getting in touch quickly, on-the-fly, real time collaboration or trouble-shooting (video, chat, text, voice). Rapidly optimize sales and customer conversations through real-time data analytics to make impactful business decisions -- on the fly. Too many companies struggle unnecessarily, from communication problems like complex legacy system maintenance, missed calls or unreliable service. We’re here to help. Rejuvenate your business with an easy-to-use, flexible and affordable hosted platform that unifies your communications and improves company outcomes. We make the transition quick and easy so you can reap the benefits.

About

IntelePeer's Communications Automation Platform (CAP) is a cloud-based solution designed to help businesses automate customer interactions, thereby enhancing customer experiences, reducing costs, and boosting productivity. The platform is user-friendly, scalable, and integrates seamlessly with a wide range of enterprise applications. Powered by generative AI, IntelePeer's CAP enables hyper-automated, omnichannel communications, delivering voice, SMS, social messaging, and more. It supports on-premises, cloud, and hybrid infrastructures, allowing organizations to modernize operations and communications effortlessly. Additionally, the platform ensures enterprise-grade security and compliance, safeguarding both organizational and customer data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses that want a cloud communication platform

Audience

IntelePeer targets businesses seeking scalable, AI-powered communication solutions to enhance customer interactions, streamline operations, and ensure secure, omnichannel connectivity

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9.95/user
Our FULLY loaded seat costs $24.95 with no extra (hidden) fees. It includes Video, File & Screen Share, Auto Attendant, VoIP, softphone, Mobile App, and SO much more!
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • - Seamless transition - GigTel support is excellent - Base pricing is very good - Very easy to learn - GigTel (with Teleringer rep) did quick setup.

Cons

  • - Don't recall anyone mentioning all the fees, taxes, and add-on costs that add about 40% to the bill. Still though we are saving about 30% overall from previous company. - 3 login websites that really should be 1 centralized hub: (1) messaging, (2) fax, and (3) paying bill.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GigTel
Founded: 1951
United States
gigtel.com

Company Information

IntelePeer
Founded: 2003
United States
intelepeer.com/platform/

Alternatives

Alternatives

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform Features

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Productivity Features

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud Communication Platform Features

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

SIP Trunk Features

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Integrations

Salesforce
Zendesk
Amazon
Cisco Webex
Copper
DrChrono
Facebook
IBM watsonx Assistant
Mailgun
Mailjet
Microsoft Dynamics 365
Numeracle
Propertyware
Sage CRM
Sugar Market
Sugar Sell
Viber
WhatsApp
Zoho CRM
eAgent Solutions

Integrations

Salesforce
Zendesk
Amazon
Cisco Webex
Copper
DrChrono
Facebook
IBM watsonx Assistant
Mailgun
Mailjet
Microsoft Dynamics 365
Numeracle
Propertyware
Sage CRM
Sugar Market
Sugar Sell
Viber
WhatsApp
Zoho CRM
eAgent Solutions
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Claim GigTel and update features and information
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