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About

GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward.

About

User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free demo trial now at User.com →

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Marketing teams and businesses looking to convert customers and drive repeat revenue through lifecycle marketing

Audience

Small or Large Teams - Marketing, Sales, Support + Management.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0
Free - $0/mo
Starter - $15.58/mo
Marketer - $48.38/mo
Creator - $56.58/mo
MAX - custom pricing
Free Version
Free Trial

Pricing

$249.00/month
$249 - Business Plan
$1349 - Premium Plan
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.6 / 5
support 4.7 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.9 / 5
support 5.0 / 5

Pros from Real Users

Pros

  • GetResponse is a highly recognized email marketing platform that enables companies to design and distribute customized email campaigns. For efficient email marketing, the platform provides a range of templates, A/B testing, and statistics.
  • The platform's automation features, such as workflows & autoresponders contribute to personalized & targeted marketing campaigns.
  • GetResponse is an incredible platform to improve the marketing system of any company, the things that I liked the most about this platform were: 1- The first thing I liked about this platform is the delivery rate it has, I have noticed that the delivery rate of each of my campaigns sent to clients, Mazizo could have been smoothed than other platforms I have used before , that platform has a better delivery rate of all campaigns, which helps us to get a large number of clients in less time. 2- I also liked the ease and intuitiveness of the campaign creation and edition system, it is quite simple to use and you can create forms or you can create newsletters for your clients, to use this campaign creation and edition system you have to have previous experience as Why How can you create a fully customized and complete campaign with embedded information without having any kind of experience. 3- I also liked the list system that this system has incorporated, since it allows me to visualize in real time the number of clients that I have registered in my portfolio, as well as how I can transfer these clients to our crm system to be able to market with each of them and can have a complete negotiation. I really love the fact that I can check customer status at any time. 4- Another of the features that I like about this platform is that it has implemented an unlimited autoresponder system, this system is capable of sending automated responses depending on each action that the client has within the advertising campaign, in addition, you can follow up to each of the responses of the clients that have been sent to their email, and also thanks to this function you can automatically send offers to their email in order to capture the attention of clients for future negotiations. 5- This platform also has a built-in system that allows you to view the effectiveness of each of the offers that we have previously sent. How can we view the effectiveness rate of those offers, we can know which of the offers have been most attractive to customers so that we can offer better deals in the long run for each of them.
  • They are lots of things I liked about GetResponse but the best one is its " customer base management " it helps to handle a large number of subscribers. Its email client is robust. A theme section is available to customize the interface of campaign emails.
  • GetResponse offers multiple automated triggers to send emails. Email builder supports every layout for desktop and mobile. It's easy to implement and create strategies. Also, supports personalized emailing according to demographic, birthdays, and events.
  • GetResponse has been a very influential platform when it comes to carrying out advertising campaigns and sending them through mail and social networks, this platform provides advanced tools to design very attractive advertising campaigns, which can capture the attention of each of the clients, this platform also It offers quite potential monitoring, or monitoring in which you can statistically understand the progress of each of the campaigns in real time. The things I liked the most were: - This platform provided various ways to create advertising campaigns, you can create campaigns through programming code but you can also create campaigns with the drag and drop method, this drag and drop method makes it very easy to create campaigns, you can insert any type of design and information on the entire campaign with just a few clicks. This variety when creating campaigns helps that this company cannot diversify the way it designs campaigns. - I also loved how cheap this platform is, I have compared it with another platform for creating advertising campaigns and I have noticed that this platform offers really affordable prices to each of its plans, in addition, all these plans offer advanced features without the need for pay that much. - All the templates that you can use within this platform are fully customizable, you can modify a template to your liking, modify its colors and modify the text fields of each of the templates. Although this platform offers a granita of templates, you will have plenty of templates to choose from for your campaigns. - It has an excellent application for mobile devices, this application allows you to design campaigns within the mobile phone, and also allows you to monitor in real time as it happens from the version for computers. This application is very advanced, and will help you monitor the advertising campaigns and the traffic of each of them from your cell phone.
  • GetResponse has helped to connect me to new customers, stay in touch with them, and communicate with potential customers in an easy, automated way. GetResponse has helped me to build relationships.
  • It's easy to set up. I loved the 30 day free trial because it didn't ask me for a credit card info. After I tried it, I ended up getting the membership.
  • The landing page customization tool is superb! I'd say it's best in class compared to other competitors.
  • I like the ease of use.. also everything you need to grow is built in from landing pages to automation and responders. GREAT WAY to level up you marketing game. The primary home page is great too.. already has the widgets for analytics and things you look for right in front of you.. layout is great.

Pros & Cons from Real Users

Pros

  • 1. You get all the tools for your marketing needs in one place. 2. It helps our team to be more organized and user-oriented. 3. With the help of user.com, you can focus your time and resources on your customer instead of running around to find the data.
  • What I liked the most about User.com is it really saved a lot of our time because it has everything we needed. I love how we can manage a lot of aspects of our business in one tool, from marketing, organization, CRM, and a lot more!
  • User.com is a great CRM and task management tool. It made us feel we are optimizing our workflow. On a broader scale, it also works fantastic on marketing. No difficulty is there, new users can start using this tool in a short period. Helps to works in increased speed.
  • User.com caters to sales, marketing, management and customer support. It saves lots of time gives my teams a single piece of software where we are doing campaign management, organizing workflow, managing leads and helpdesk without implementing different tools.
  • The ability to streamline the marketing and CRM makes User.com a must-have business tool. The lead manager and marketing planner delivers exactly we want to boost sales. Marketing automation makes it handy.

Cons

  • 1. It is missing the feature of searching any word by keyword in the chat. 2. It does not support plugins integration like Grammarly which can be used for a grammatically error-free chat.
  • I haven't encountered anything I don't like at this point.
  • Task automation lacks many useful features. No other cons.
  • For a mid-size enterprise, it's not that powerful and has less ability in campaign management.
  • Never encountered any major negatives. It's a great tool.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GetResponse
Founded: 1997
Poland
www.getresponse.com

Company Information

User.com
Founded: 2015
Poland
user.com

Alternatives

Alternatives

Direct Mail

Direct Mail

e3 Software
Mailchimp

Mailchimp

Intuit Mailchimp

Categories

Categories

Campaign Management Features

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Lead Generation Features

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Lead Nurturing Features

A/B Testing
Campaign Management
Drip Campaigns
Lead Capture
Lead Notifications
Lead Scoring
Lead Segmentation
Performance Metrics
Personalization
Pipeline Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing Automation Features

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Push Notifications Features

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

Conversational Marketing Features

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Email Template Design Features

A/B Testing
Code From Scratch
Drag & Drop Editing
Image Library
Import HTML Code
Mobile-Friendly / Responsive
Potential Issue Identification
Premade Templates
Proofing
Reporting / Analytics
Text Editor
Theme Editor

Landing Page Features

A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates

Transactional Email Features

A/B Testing
Contact Database
Dynamic Content
Email Monitoring
Mailing List Management
Reporting/Analytics
Spam Check
Template Management

Webinar Features

Alerts/Notifications
Customizable Branding
Event Management
Live Chat
Multi-Presenter
On-Demand Webinars
Polls / Voting
Q & A
Reporting/Analytics
Screen Sharing
Social Media Promotion

Website Builder Features

Auto Update
Content Import / Export
Drag & Drop
Invoices
Landing Pages / Web Forms
Newsletter Management
Online Booking
Online Store Builder
Pre-built Templates
Real Time Editing
SEO
Survey Builder
White Label

eCommerce Marketing Features

AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
Search Marketing
Segmentation
Signup Forms & Popups
SMS Marketing
Social Marketing
Triggered Emails
Website Visitor Tracking

Campaign Management Features

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Lead Generation Features

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Lead Nurturing Features

A/B Testing
Campaign Management
Drip Campaigns
Lead Capture
Lead Notifications
Lead Scoring
Lead Segmentation
Performance Metrics
Personalization
Pipeline Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing Automation Features

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Push Notifications Features

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

AB Testing Features

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Email Tracking Features

A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Lead Management Features

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Mobile Marketing Features

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

Real Estate CRM Features

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

WhatsApp Marketing Features

Alerts
API
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

Integrations

Axis LMS
BigCommerce
Crowdin
Easyflow
Facebook
Gmail
Google Analytics
Magento
Mailchimp
PrestaShop
Salesforce
Shopify
Slack
Stackreaction
Stripe
WordPress
X (Twitter)
Zapier
Zendesk
Google Ads

Integrations

Axis LMS
BigCommerce
Crowdin
Easyflow
Facebook
Gmail
Google Analytics
Magento
Mailchimp
PrestaShop
Salesforce
Shopify
Slack
Stackreaction
Stripe
WordPress
X (Twitter)
Zapier
Zendesk
Google Ads
Claim User.com and update features and information
Claim User.com and update features and information