IntouchCX™ Platform

IntouchCX™ Platform

Intouch Insight
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About

Do you have customers, clients, guests or patients? Then Get More Reviews will work for your business. Collect new reviews & display your existing reviews straight from your website. Automatically share your best 5-star reviews as posts on your Facebook page. Get alerted when new reviews come in so you can take action and respond if needed. See how your business is performing and where you need to focus your efforts.

About

The IntouchCX™ Platform connects surveys, mystery shops, audits, and inspections in one system, giving multi-location brands a clear view of how operations shape customer experience. Key features include: ● Unified data across programs for complete performance analysis ● Real-time dashboards by region, location, channel, or program ● Predictive analytics to uncover satisfaction drivers and forecast outcomes ● Case management to assign, track, and resolve issues quickly ● Automated workflows and alerts that speed execution and reduce costs ● Integrations with Salesforce, Slack, APIs, and other enterprise systems ● Scalable, role-based access with performance rollups across the business By replacing fragmented reporting with one connected platform, leaders can spot issues sooner, act with greater confidence, and measure the impact of each improvement. The result is stronger satisfaction, better compliance, more consistent execution, and clearer ROI across every location.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses that want to grow their positive online reviews

Audience

Customer-centric brands across all industries including retail, restaurant, hospitality, gas & convenience, retail, grocery, CPG and more use Intouch Insight to drive CX action across their organizations.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.7 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Very user friendly. Our company information is synced and it helps us all be on the same page. Great!
  • Excellent app and very helpful. I managed to get more reviews from my clients and it was very helpful for my business.
  • Great ease of use. Just add the contact with phone number and or email address to send them a review.
  • Easy to use system which helps you to automate your reviews mechanism and improve your score. The service level is also amazing (chat and emails).
  • I love that I can upload a CSV file of our customer database and the website will do all of the work for me to email out review requests. Can't get much easier than that! Customer support is always great to work with, also.

Cons

  • The pictures appear to be very small after capture
  • Sometimes you need to put things manually in the app to get things done.
  • The customer has to be signed into their google account to complete the review and not everyone has a google account.
  • Nothing as such. Everything is nice and like everything!
  • I have no cons about Get More Reviews. Great interface.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Get More Reviews
Founded: 2017
United States
www.getmorereviews.com

Company Information

Intouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com

Alternatives

Alternatives

IntouchSurvey®

IntouchSurvey®

Intouch Insight

Categories

Categories

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Not Supported
Member Portal Not Supported
Membership Management Not Supported
No-Card Loyalty System Not Supported
Referral Tracking Not Supported
Rewards Management Not Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Engagement Features

Analytics Not Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Not Supported
Screenshot / Screen Capture Not Supported
Surveys Not Supported
User Testing Tools Not Supported
Video Feedback Not Supported
Visual Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
Website Feedback Not Supported

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Not Supported
Member Portal Not Supported
Membership Management Supported
No-Card Loyalty System Not Supported
Referral Tracking Not Supported
Rewards Management Not Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Integrations

InfoTrack Not Supported
IntouchCheck® Not Supported
Microsoft Excel Not Supported
NetSuite Not Supported
SAP Analytics Cloud Not Supported
Zapier Supported

Integrations

InfoTrack Supported
IntouchCheck® Supported
Microsoft Excel Supported
NetSuite Supported
SAP Analytics Cloud Supported
Zapier Not Supported
Claim Get More Reviews and update features and information
Claim Get More Reviews and update features and information
Claim IntouchCX™ Platform and update features and information
Claim IntouchCX™ Platform and update features and information