GetFeedback

GetFeedback

SurveyMonkey
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About

Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter. Improve your customer experience in days, not months. Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you. Trusted by over 10,000 leading brands around the world.

About

We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real-time, every channel, every day. MemberXP is made to measure the touchpoints of every member's experience. From joining the credit union to getting a loan to using your mobile app, we'll ask the right questions to pinpoint the highs and lows and your unique member journeys. Don't get stuck with a single listening post or multiple vendors. With MemberXP you can collect member feedback where and when members want to interact. Online, mobile, phone, tablets, and more. Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. MemberXP's proprietary alerts and tracking help you build member loyalty.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Global brands that use Salesforce and want to gather insights about their customers

Audience

Companies interested in a solution to improve the collection, management and action on customer experience data

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SurveyMonkey
Founded: 1999
United States
www.getfeedback.com

Company Information

MemberXP
United States
www.memberxp.com

Alternatives

Alternatives

Extellio

Extellio

Extellio International AB
Delighted

Delighted

Qualtrics
Delighted

Delighted

Qualtrics

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Integrations

5X
Campaign Monitor
Echoes
Facebook
Kapiche
KonnectzIT
Microsoft PowerPoint
QEval
Salesforce
Salesforce Agentforce Education
X (Twitter)
Yelp

Integrations

5X
Campaign Monitor
Echoes
Facebook
Kapiche
KonnectzIT
Microsoft PowerPoint
QEval
Salesforce
Salesforce Agentforce Education
X (Twitter)
Yelp
Claim GetFeedback and update features and information
Claim GetFeedback and update features and information
Claim MemberXP and update features and information
Claim MemberXP and update features and information