GetFeedback

GetFeedback

SurveyMonkey
Hexia

Hexia

Lanla
+
+

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About

Know your customers. Customer experience management designed specifically for Salesforce. Put customers at the center of your business. Seamlessly connect feedback data with Salesforce data to get a 360° view of the customer experience. When feedback data lives in Salesforce, it’s always current and actionable. Quickly respond to time-sensitive feedback and proactively make organizational changes that matter. Improve your customer experience in days, not months. Whether you're a Salesforce novice or guru, GetFeedback makes it easy to launch a CX program that works for you. Trusted by over 10,000 leading brands around the world.

About

Hexia is a comprehensive customer experience (CX) platform designed to track the entire customer journey from start to finish. It uniquely integrates three core CX methodologies into one seamless system. Hexia combines Voice of Customer feedback, Mystery Shopper insights, and online reputation data from sources like Google and Facebook. This unified approach gives businesses real-time visibility into customer satisfaction and performance. Hexia helps teams identify issues quickly and take meaningful action to improve experiences. The platform supports better decision-making by aggregating qualitative and quantitative CX data. Hexia enables organizations to listen, measure, and act across every key customer touchpoint.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Global brands that use Salesforce and want to gather insights about their customers

Audience

Hexia is ideal for multi-location businesses, franchises, and customer-focused organizations seeking a unified platform to manage customer feedback, mystery shopping programs, and online reputation

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SurveyMonkey
Founded: 1999
United States
www.getfeedback.com

Company Information

Lanla
Canada
hexia.app/

Alternatives

Alternatives

Extellio

Extellio

Extellio International AB
SOMTAB

SOMTAB

SOM

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

5X
Campaign Monitor
Echoes
Kapiche
KonnectzIT
QEval
Salesforce
Salesforce Agentforce Education

Integrations

5X
Campaign Monitor
Echoes
Kapiche
KonnectzIT
QEval
Salesforce
Salesforce Agentforce Education
Claim GetFeedback and update features and information
Claim GetFeedback and update features and information
Claim Hexia and update features and information
Claim Hexia and update features and information