GenticFlow

GenticFlow

GenticFlow Ltd.
Wegweiser

Wegweiser

Old Forge Technologies
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About

GenticFlow is an IT support and endpoint-management platform for internal IT teams and managed service providers. It combines endpoint monitoring, operating-system patching, application inventory, Microsoft 365 management, user support, ticketing, investigations and technician tools in one workspace. Teams can start from a user request, monitoring alert or open ticket, review endpoint findings and recommended next steps, then use approved fixes or remote control, terminal and file-transfer tools. Technicians verify outcomes and keep actions and results with support records. GenticFlow provides built-in ticketing and connects with supported PSA and service-desk systems, plus identity, security, cloud and network tools. Native iOS and Android apps support mobile ticket and endpoint work. Smart is cloud-hosted; Hero adds workflow automation, API and MCP access, and a self-hosted option with a 500-endpoint minimum.

About

Wegweiser is a multi-tenant SaaS platform for managed service providers and IT teams that adds endpoint intelligence to existing remote monitoring and management (RMM) systems. Agents for Windows, Linux and macOS collect device telemetry for analysis of system, security, application, network, software inventory and patch status. The console organizes findings and health scores across devices, groups, organizations and tenants, with onboarding assessments, trends, alerts, reports and compliance-control mappings. AI-assisted chat helps technicians investigate findings and likely causes. Browser-based terminal and remote-control tools support endpoint work. Wegweiser connects with selected help-desk and RMM products and sends alerts through Slack, Microsoft Teams, email or webhooks. It is designed for MSPs managing multiple client environments and internal IT teams seeking visibility alongside their existing RMM.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Internal IT teams and MSPs that want monitoring, patching, tickets and remote support in one platform.

Audience

Sysadmins, MSPs, IT folks

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Version Not Supported
Free Trial Supported

Pricing

$2/endpoint/month
Bring Your Own Key is $2/endpoint/month; you supply the AI-provider key and pay the provider separately. Standard is $5/endpoint/month with 60 Wegcoins per endpoint. Continuous is $15/endpoint/month with 400 Wegcoins per endpoint. Each account starts with 1,000 free Wegcoins and no card is required. Billing counts only endpoints that checked in during the month.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

GenticFlow Ltd.
Founded: 2025
Ireland
www.genticflow.com

Company Information

Old Forge Technologies
Founded: 2020
United Kingdom
wegweiser.tech/

Alternatives

Nizlo

Nizlo

Cloud 84 Holdings

Alternatives

Pckgr RMM

Pckgr RMM

Pckgr

Categories

RMM Supported

Categories

MSP Supported

Integrations

Autotask PSA Supported
Bitdefender GravityZone Supported
Freshdesk Supported
Freshservice Supported
Google Workspace Supported
HaloPSA Supported
Jira Service Management Supported
Kaseya VSA Not Supported
Microsoft Entra ID Supported
Microsoft Teams Not Supported
Model Context Protocol (MCP) Supported
Okta Supported
SentinelOne Singularity Supported
ServiceNow Supported
Slack Not Supported
TOPdesk Supported
Zammad Not Supported
Zendesk Supported

Integrations

Autotask PSA Not Supported
Bitdefender GravityZone Not Supported
Freshdesk Not Supported
Freshservice Not Supported
Google Workspace Not Supported
HaloPSA Not Supported
Jira Service Management Not Supported
Kaseya VSA Supported
Microsoft Entra ID Not Supported
Microsoft Teams Supported
Model Context Protocol (MCP) Not Supported
Okta Not Supported
SentinelOne Singularity Not Supported
ServiceNow Not Supported
Slack Supported
TOPdesk Not Supported
Zammad Supported
Zendesk Not Supported
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