InGenius

InGenius

Upland Software
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About

Genius Learning is an advanced education-management platform designed to streamline student enrollment, monitor learning pathways, and deliver in-depth reporting across all programme elements. It centralizes key processes into one interface, enabling learners to browse, register, and track their progress while administrators manage education operations more efficiently. It provides a configurable hub with secure access, robust integrations, and tailored workflows, shifting from fragmented tools to a unified environment where data, workflows, and user experiences converge. With modules such as Genius Class (K-12 student information system), Genius CE (continuing education), Genius Enterprise (corporate training), and Genius LACES (adult-education and workforce development), it adapts to diverse educational markets, including K-12 schools, adult-education centres, government agencies, and corporate learning environments.

About

InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience. InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Educational institutions, corporate training teams and workforce-development organizations in search of a tool to manage learners, programmes and training workflows from a single system

Audience

Enterprise sales and service teams with phone agents or a contact center

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Genius Learning
Founded: 2009
United States
geniuslearning.com

Company Information

Upland Software
Founded: 2010
United States
uplandsoftware.com/ingenius/

Alternatives

Alternatives

eGenius

eGenius

eReleGo Technologies
Freshcaller

Freshcaller

Freshworks

Categories

Education Supported
K-12 Supported
Training Supported

Categories

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Tracking Features

Call Log Supported
Call Recording Not Supported
Call Routing Not Supported
Caller Identification Supported
Campaign Management Not Supported
Conversion Tracking Not Supported
CRM Supported
IVR / Voice Recognition Not Supported
Keyword Tracking Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Not Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Not Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Supported
VoIP Not Supported

Integrations

Active Directory Supported
Authorize.Net Supported
Blackboard Learn Supported
Braintree Supported
Canvas Supported
Credly Supported
D2L Brightspace Supported
Moodle Supported
Nelnet Velocity Supported
PLATO Supported
Qualtrics XM Platform Supported
SCORM Cloud Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported
Square POS Supported
Stripe Supported
TouchNet Payment Systems Supported

Integrations

Active Directory Not Supported
Authorize.Net Not Supported
Blackboard Learn Not Supported
Braintree Not Supported
Canvas Not Supported
Credly Not Supported
D2L Brightspace Not Supported
Moodle Not Supported
Nelnet Velocity Not Supported
PLATO Not Supported
Qualtrics XM Platform Not Supported
SCORM Cloud Not Supported
Salesforce Supported
Salesforce Agentforce Service Supported
Square POS Not Supported
Stripe Not Supported
TouchNet Payment Systems Not Supported
Claim Genius Learning and update features and information
Claim Genius Learning and update features and information
Claim InGenius and update features and information
Claim InGenius and update features and information