InGeniusUpland Software
|
||||||
Related Products
|
||||||
About
Genius Learning is an advanced education-management platform designed to streamline student enrollment, monitor learning pathways, and deliver in-depth reporting across all programme elements. It centralizes key processes into one interface, enabling learners to browse, register, and track their progress while administrators manage education operations more efficiently. It provides a configurable hub with secure access, robust integrations, and tailored workflows, shifting from fragmented tools to a unified environment where data, workflows, and user experiences converge. With modules such as Genius Class (K-12 student information system), Genius CE (continuing education), Genius Enterprise (corporate training), and Genius LACES (adult-education and workforce development), it adapts to diverse educational markets, including K-12 schools, adult-education centres, government agencies, and corporate learning environments.
|
About
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Educational institutions, corporate training teams and workforce-development organizations in search of a tool to manage learners, programmes and training workflows from a single system
|
Audience
Enterprise sales and service teams with phone agents or a contact center
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationGenius Learning
Founded: 2009
United States
geniuslearning.com
|
Company InformationUpland Software
Founded: 2010
United States
uplandsoftware.com/ingenius/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
|
|||||
|
|
||||||
Categories |
Categories |
|||||
Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Tracking Features
Call Log
Supported
Call Recording
Not Supported
Call Routing
Not Supported
Caller Identification
Supported
Campaign Management
Not Supported
Conversion Tracking
Not Supported
CRM
Supported
IVR / Voice Recognition
Not Supported
Keyword Tracking
Not Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Telephony Features
Auto-Dialer
Not Supported
Call Center Management
Supported
Call Monitoring
Not Supported
Contact Management
Not Supported
Inbound Reporting
Supported
IVR / Voice Recognition
Not Supported
Outbound Reporting
Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Supported
VoIP
Not Supported
|
||||||
Integrations
Active Directory
Supported
Authorize.Net
Supported
Blackboard Learn
Supported
Braintree
Supported
Canvas
Supported
Credly
Supported
D2L Brightspace
Supported
Moodle
Supported
Nelnet Velocity
Supported
PLATO
Supported
|
Integrations
Active Directory
Not Supported
Authorize.Net
Not Supported
Blackboard Learn
Not Supported
Braintree
Not Supported
Canvas
Not Supported
Credly
Not Supported
D2L Brightspace
Not Supported
Moodle
Not Supported
Nelnet Velocity
Not Supported
PLATO
Not Supported
|
|||||
|
|
|