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About

Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.

About

VisualSP is a full-featured digital adoption platform (DAP) that helps enterprises with digital application adoption. Our step-by-step guide, digital walkthroughs, and in-app contextual training allow users to understand the application in depth. Besides this, our no-code approach for creating guides, walkthroughs, in-app messages, and notifications makes it easier for enterprises to craft highly effective adoption solutions. We offer start-of-the-art integration with Microsoft tools, such as Microsoft 365 and Dynamics 365. Apart from this, we cover a wide range of SaaS and other web-based applications for comprehensive digital adoption. VisualSP also helps organizations with precise analytics, which includes usage reports and exact ROI.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Product owners who want to understand user behavior and increase product adoption

Audience

We focus on wide range of enterprises, ranging from SMEs to large enterprises

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$4,450/month
It is the starting price in the Standard Plan that supports up to 100 users.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Gainsight
Founded: 2009
United States
www.gainsight.com

Company Information

VisualSP
Founded: 2005
United States
www.visualsp.com

Alternatives

Alternatives

StepsKit

StepsKit

Crown Road Software
Gainsight PX

Gainsight PX

Gainsight
Tango

Tango

Tango.ai

Categories

Categories

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Not Supported
Contextual Guidance Supported
Data Validation Not Supported
In-App Training Supported
Launch Management Supported
Multi-Language Not Supported
Self Service Tools Supported
Surveys & Feedback Supported
User Onboarding Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Mobile App Analytics Features

A/B Testing Supported
Channel Attribution Supported
Cohort Analysis Supported
Funnel Analysis Supported
In-App Events Tracking Supported
Push Notifications Supported
Retention Tracking Supported
Revenue Tracking Not Supported
Uninstall Tracking Supported

Personalization Features

A/B Testing Not Supported
Abandoned Cart Saver Not Supported
Account Based Marketing Not Supported
Behavioral Targeting Supported
Campaign Segmentation Not Supported
Content Analytics Supported
Contextual Targeting Not Supported
Customer Profiles Not Supported
Experience Management Supported
Recommendation Engine Not Supported
Website Personalization Supported

Product Management Features

Collaboration Not Supported
Feedback Collection Supported
Idea Management Not Supported
Milestone Tracking Not Supported
Prioritization Not Supported
Product Roadmapping Not Supported
Release Management Not Supported
Requirements Management Not Supported
Resource Management Not Supported
Workflow Management Not Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Not Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Not Supported
User Journeys Supported
User Research Not Supported

Web Analytics Features

Campaign Management Not Supported
Conversion Tracking Not Supported
Form Analytics Not Supported
Goal Tracking Supported
Keyword Tracking Not Supported
Multiple Site Management Not Supported
Pageview Tracking Supported
Referral Source Tracking Not Supported
Site Search Tracking Not Supported
Time on Site Tracking Not Supported
User Interaction Tracking Supported

Digital Adoption Platforms Features

Audience Segmentation Not Supported
Content Creation Not Supported
Contextual Guidance Supported
Data Validation Not Supported
In-App Training Supported
Launch Management Not Supported
Multi-Language Supported
Self Service Tools Not Supported
Surveys & Feedback Supported
User Onboarding Supported

Integrations

1mind Supported
BigLittle RevenUp Supported
Census Supported
Champify Supported
Chief Supported
DataJoy Supported
Dynamics 365 Remote Assist Not Supported
Echoes Supported
Ecosystems Supported
HubSpot CRM Supported
Matia Supported
Momentum Supported
Motileo Supported
Pendo Supported
Pendo Supported
Productboard Supported
Quaeris Supported
Segment Supported
Sturdy Supported
SurveyMonkey Supported

Integrations

1mind Not Supported
BigLittle RevenUp Not Supported
Census Not Supported
Champify Not Supported
Chief Not Supported
DataJoy Not Supported
Dynamics 365 Remote Assist Supported
Echoes Not Supported
Ecosystems Not Supported
HubSpot CRM Not Supported
Matia Not Supported
Momentum Not Supported
Motileo Not Supported
Pendo Not Supported
Pendo Not Supported
Productboard Not Supported
Quaeris Not Supported
Segment Not Supported
Sturdy Not Supported
SurveyMonkey Not Supported
Claim Gainsight and update features and information
Claim Gainsight and update features and information
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Claim VisualSP and update features and information