Gainsight vs. MyGuide Comparison


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About Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.	About Drive employee productivity and work automation with intelligent in-app guiding tools. Let your users perform tasks faster and with more confidence. Eliminate repetitive and time-consuming tasks. Reduce the time spent on redundant tasks by automating steps and allowing your users to spend time on the tasks that actually matter. Engage your users with interactive explanatory content, like high-quality in-app videos. Easily enhance their learning experience and improve their confidence in how to perform a task. Offer your users in-app guidance in an interactive virtual environment of your app by playing the steps and let them experience the real-time functionality of all steps without the risk of making a mistake in the actual app. Give your users in-app step-by-step instructions exactly when they need them, where they need them. Enjoy learning in the flow of work and let your users work faster and more efficiently.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Product owners who want to understand user behavior and increase product adoption	Audience Organizations that want to offer training
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Gainsight Founded: 2009 United States www.gainsight.com	Company Information EdCast Founded: 2014 United States www.edcast.com
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Categories Churn Prevention Customer Retention Customer Revenue Optimization (CRO) Customer Satisfaction Digital Adoption Platforms Mobile App Analytics Personalization Product Analytics Product Management Revenue Operations Survey UX Web Analytics	Categories Digital Adoption Platforms Learning Experience Platforms
Digital Adoption Platforms Features Audience Segmentation Content Creation Contextual Guidance Data Validation In-App Training Launch Management Multi-Language Self Service Tools Surveys & Feedback User Onboarding Show More Features Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Mobile App Analytics Features A/B Testing Channel Attribution Cohort Analysis Funnel Analysis In-App Events Tracking Push Notifications Retention Tracking Revenue Tracking Uninstall Tracking Personalization Features A/B Testing Abandoned Cart Saver Account Based Marketing Behavioral Targeting Campaign Segmentation Content Analytics Contextual Targeting Customer Profiles Experience Management Recommendation Engine Website Personalization Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Web Analytics Features Campaign Management Conversion Tracking Form Analytics Goal Tracking Keyword Tracking Multiple Site Management Pageview Tracking Referral Source Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking
Integrations Salesforce Slack Beam AI Crowdin DataJoy Google Analytics Houseware HubSpot CRM Ikigai InboxCRM by AppEQ Microsoft Outlook Microsoft Teams Mixpanel Productboard Seekwell Segment Syncari Thought Industries Una ‘nflow Show More Integrations View All 72 Integrations	Integrations Salesforce Slack Beam AI Crowdin DataJoy Google Analytics Houseware HubSpot CRM Ikigai InboxCRM by AppEQ Microsoft Outlook Microsoft Teams Mixpanel Productboard Seekwell Segment Syncari Thought Industries Una ‘nflow Show More Integrations View All 11 Integrations
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