InsightSofa

InsightSofa

ROUCEK Group
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About

Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.

About

Czech product for collecting, evaluating and managing customer experience. For over 11 years, it has helped companies around the world manage their customer satisfaction. It fully complies with GDPR and complies with the ISO27001 standard. Professional solutions for the customer experience, working with it and improving the products and services of companies. It takes place automatically, in the form of online inquiries. Measuring experience using kiosks located in the premises. Get experience from people you don't have contact with. Easily and very quickly reveal the experience and opinions of customers about your activities. Results usually within 14 days of entering. By recognizing a dissatisfied customer in real time , you respond before moving on to the competition. The control system ensures that all dissatisfied customers are actually dealing.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Product owners who want to understand user behavior and increase product adoption

Audience

Companies looking for a Customer Satisfaction solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$89 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Gainsight
Founded: 2009
United States
www.gainsight.com

Company Information

ROUCEK Group
Founded: 2013
Czech Republic
www.insightsofa.com

Alternatives

Alternatives

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Digital Adoption Platforms Features

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Mobile App Analytics Features

A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Revenue Tracking
Uninstall Tracking

Personalization Features

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Product Management Features

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX Features

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Web Analytics Features

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

5X
Caugia
Causal
Echoes
Front
GTM Buddy
InboxCRM by AppEQ
Matia
Oracle CRM On Demand
Pendo
Productboard
ReferenceEdge
Revo
Salesforce
Seekwell
SurveyMonkey
TheLoops
inSided
‘nflow

Integrations

5X
Caugia
Causal
Echoes
Front
GTM Buddy
InboxCRM by AppEQ
Matia
Oracle CRM On Demand
Pendo
Productboard
ReferenceEdge
Revo
Salesforce
Seekwell
SurveyMonkey
TheLoops
inSided
‘nflow
Claim Gainsight and update features and information
Claim Gainsight and update features and information
Claim InsightSofa and update features and information
Claim InsightSofa and update features and information