GLPI vs. XEOX Comparison


GLPI TECLIB	XEOX	+	+
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About GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge and frequently asked questions 7. Statistics and reports 8. Profound integration 9. Android-based devices inventory	About XEOX is a comprehensive, cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, seamless software deployment, IT asset management and more. It allows you to centrally manage the IT landscape of all computers and servers within your organization, and keeps track of inventory and software. XEOX was developed to take IT management to a new level. It is fast, accessible from anywhere and easy to use thanks to our modern user interface. XEOX will save your business money because it cuts down costly help desk calls. It will alert your IT support staff to potential risks so they can be fixed as quickly as possible. Task automation facilitates many routine maintenance tasks, freeing up IT support for more complex jobs.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT departments	Audience Businesses seeking for a cloud based remote management and monitoring tool
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing €19/month/user Price (exc.tax) for GLPI Network Cloud: 19€ / month / IT User Prices (exc.tax) for GLPI Network On-premise 1 year editor guarantee: Basic Level - 1.200 € Standard Level - 3.600 € Advanced Level - 12.000 € Free Version Supported Free Trial Supported	Pricing $1,5 per month Based on usage Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.5 / 5 ease 3.0 / 5 features 4.5 / 5 design 3.5 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros - Very complete ITIL inspired ITSM software. - Automated inventory using FusionInventory - Got various plugins to extend its function (most don't need it). - Got mailgate automation options - Great and helpful community. - Custom notification templates - Multi tanancy options - Lots of reporting options and visualizations - knowledgebase functions - SAAS option available (payed) - Easy well maintained upgrade procedures - Followup templates - Ticket planning options - Free if installed locally; - Very clean user interface. - Ldap integrations Cons - Might be complex to install and configure if you have no LAMP experience. - Risk of administrating to much information;	Pros & Cons from Real Users Pros The customer service is very helpful. Since I had a few questions about XEOX and had a few problems using it at first, I contacted them and they replied very fast and were very friendly. Since using XEOX my work was cut down a lot, which allowed me to work on other things I. The price is good and a XEOX is also beginner friendly, apart from the confusing interface. The perfect time manage update from all Server, over the air on all locations. Windows Azur Integration. CMDB for all Devices. Cons XEOX has a lot of things you can do and some of them are not very obvious at first. It is confusing but after you get to know it, it's very helpful. No daily email about Patch status (it’s only in the Dashboard).
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information TECLIB Founded: 2009 France glpi-project.org	Company Information XEOX Founded: 2001 Austria www.xeox.com
Alternatives Device42 Device42, A Freshworks Company	Alternatives Cruz Operations Center (CruzOC) Dorado Software
AssetPrime AssetPrime Solutions	NinjaOne
Flottix	N-able N‑central N-able
Alloy Navigator Alloy Software	Cloudaware
VIZOR Vector Networks View All	Cruz RMM Dorado Software View All
Categories CMDB Supported Configuration Management Supported Data Center Management Supported Help Desk Supported Issue Tracking Supported IT Asset Management Supported IT Service Supported ITSM Supported License Management Supported Live Chat Supported Service Desk Supported	Categories Cloud Monitoring Supported CMDB Supported IT Asset Management Supported IT Infrastructure Monitoring Supported Patch Management Supported RMM Supported
CMDB Features Change Management Supported Configuration Management Supported Data Visualization Supported Device Auto Discovery Supported Impact Management Supported IT Asset Management Supported License Management Supported Performance Management Supported Relationship Mapping Supported IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Not Supported Supplier Management Supported Show More Features Configuration Management Features Access Control / Permissions Supported Application Deployment Supported Automated Provisioning Not Supported Infrastructure Automation Not Supported Node Management Not Supported Orchestration Not Supported Reporting Analytics / Visualization Supported Task Management Supported Data Center Management Features Audit Trail Not Supported Behavior-Based Acceleration Not Supported Cross Reference System Not Supported Device Auto Discovery Supported Diagnostic Testing Not Supported Import / Export Data Supported JCL Management Not Supported Multi-Platform Supported Multi-User Supported Power Management Supported Sarbanes-Oxley Compliance Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Not Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Not Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported License Management Features Automatic SKU Recognition Not Supported Central LM Server Not Supported Copy Protection Not Supported History Tracking Supported Node Management Not Supported Online Activation Not Supported Portable License Not Supported Sarbanes-Oxley Compliance Not Supported Timing Rights Not Supported Trial License Not Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Not Supported Screen Sharing Not Supported Third Party Integration Not Supported Transfers / Routing Not Supported Website Visitor Tracking Not Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Not Supported Self Service Portal Supported SLA Management Supported	CMDB Features Change Management Supported Configuration Management Supported Data Visualization Supported Device Auto Discovery Supported Impact Management Not Supported IT Asset Management Supported License Management Not Supported Performance Management Not Supported Relationship Mapping Supported IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Not Supported Contract/License Management Not Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Not Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported Show More Features IT Infrastructure Monitoring Features Alerts / Notifications Supported Application Monitoring Supported Bandwidth Monitoring Not Supported Capacity Planning Not Supported Configuration Change Management Supported Data Movement Monitoring Not Supported Health Monitoring Supported Multi-Platform Support Not Supported Performance Monitoring Not Supported Point-in-Time Visibility Not Supported Reporting / Analytics Supported Virtual Machine Monitoring Not Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Not Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Supported Custom Patches Supported Dashboard Supported Network Wide Management Not Supported Patch Prioritization Supported Patch Testing Supported Remote Access/Control Supported Vulnerability Scanning Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Not Supported
Integrations Mattermost Supported Microsoft Teams Supported Slack Supported AnyDesk Not Supported Axonius Supported Cyberwatch Supported Flottix Supported Getscreen.me Not Supported Google Authenticator Supported Jira Not Supported Metabase Supported Monitorpack Guard Supported Nagios Core Supported Nagios XI Supported Securden Endpoint Privilege Manager Supported ServiceNav Supported TeamViewer Not Supported Telegram Supported Zabbix Supported iTop Supported Show More Integrations View All 20 Integrations	Integrations Mattermost Supported Microsoft Teams Supported Slack Supported AnyDesk Supported Axonius Not Supported Cyberwatch Not Supported Flottix Not Supported Getscreen.me Supported Google Authenticator Not Supported Jira Supported Metabase Not Supported Monitorpack Guard Not Supported Nagios Core Not Supported Nagios XI Not Supported Securden Endpoint Privilege Manager Not Supported ServiceNav Not Supported TeamViewer Supported Telegram Not Supported Zabbix Not Supported iTop Not Supported Show More Integrations View All 7 Integrations
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