Fuse IM vs. LiveChat Comparison


Fuse IM	LiveChat LiveChat Software	+	+
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About It's much more than chat software. Install live chat on your website and connect your channels to start engaging customers instantly. Simplify communications from a shared inbox for a better experience for the whole team and customers alike. Every visitor on your site is a potential customer. Be there for them when they can't find what they need. Capture leads when your team are away. It's faster, easier and more natural relationships with customers using messaging to boost customer experience and satisfaction. Break down barriers between you and your customers over email or phone. Customers are more likely to give feedback when live chat is available. Match your brand and make chat your own by customizing the position, colours, office hours and more. Proactive chat using prompts to guide or assist visitors. Ask for feedback, help with pricing or ask for questions at just the right moment.	About LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Live Chat solution that helps businesses with sales and support	Audience Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15 per month Free Version Supported Free Trial Supported	Pricing $16.00 per agent per month $33.00 Team plan per agent per month $50.00 Business plan per agent per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
	Pros & Cons from Real Users Pros A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine. LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business. LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface. I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy. Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use. Cons On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time. Its Chatbot is not so useful for automated support. No special trigger option to set. Overall it's great, no serious problem we ever faced. There is no advanced management for user support. There are not many cons, as this software exceeds expectations and beyond.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Fuse IM Founded: 2015 United Kingdom www.fuse.chat/	Company Information LiveChat Software Founded: 2002 United States www.livechat.com
Alternatives Crisp	Alternatives Freshchat Freshworks
eGain Chat eGain	Social Intents
Now4real	Zoho SalesIQ Zoho
HelpCrunch	B2Chat
ProProfs Chat ProProfs View All	LiveChat4Dynamics Inogic View All
Categories Live Chat Supported	Categories Chatbot Supported Conversational Commerce Supported CRM Supported Customer Engagement Supported Customer Service Supported Help Desk Supported Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Show More Features Chatbot Features Call to Action Not Supported Context and Coherence Not Supported Human Takeover Not Supported Inline Media / Videos Not Supported Machine Learning Not Supported Natural Language Processing Supported Payment Integration Supported Prediction Not Supported Ready-made Templates Not Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Facebook Supported X (Twitter) Supported Botbiz Not Supported Bugpilot Not Supported CoreCommerce Not Supported Evernote Not Supported FirstLanguage Not Supported Google Docs Not Supported HelpDesk Not Supported Jimdo Not Supported Kommo Not Supported Landingi Not Supported LeadMaster Not Supported Leadpages Not Supported Squarespace Not Supported Strategy Overview Not Supported TeamViewer Not Supported Telmetrics Not Supported VEVS Boat Rental Software Not Supported Zoho Directory Not Supported Show More Integrations View All 4 Integrations	Integrations Facebook Supported X (Twitter) Supported Botbiz Supported Bugpilot Supported CoreCommerce Supported Evernote Supported FirstLanguage Supported Google Docs Supported HelpDesk Supported Jimdo Supported Kommo Supported Landingi Supported LeadMaster Supported Leadpages Supported Squarespace Supported Strategy Overview Supported TeamViewer Supported Telmetrics Supported VEVS Boat Rental Software Supported Zoho Directory Supported Show More Integrations View All 243 Integrations
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