Audience
Live Chat solution that helps businesses with sales and support
About Fuse IM
It's much more than chat software. Install live chat on your website and connect your channels to start engaging customers instantly. Simplify communications from a shared inbox for a better experience for the whole team and customers alike. Every visitor on your site is a potential customer. Be there for them when they can't find what they need. Capture leads when your team are away. It's faster, easier and more natural relationships with customers using messaging to boost customer experience and satisfaction. Break down barriers between you and your customers over email or phone. Customers are more likely to give feedback when live chat is available. Match your brand and make chat your own by customizing the position, colours, office hours and more. Proactive chat using prompts to guide or assist visitors. Ask for feedback, help with pricing or ask for questions at just the right moment.
Other Popular Alternatives & Related Software
Crisp
Give your customer messaging experience a human touch. Increase customer satisfaction using a live chat. Beyond chat software, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your website visitors from one solution and reduce your costs thanks to our live chat app! Statistics show that website visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service which converts visitors into opportunities. Think CRM software is about contact management? Think again. Crisp CRM has much more to offer than a simple CRM software. Crisp comes with dedicated features that will help small businesses to automates repetitive tasks to let them close more deals. Get more hot leads straight into your pipeline.
Learn more
Social Intents
Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms.
Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support.
When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat.
Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help.
Learn more
LiveChat
LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard.
Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately.
Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.
Learn more
Now4real
Visitors stay longer on your website when chatting — and you boost viewability, conversions and click-through rate. Discover what visitors say when they live chat with each other on the pages of your site — and get feedback to increase business. People will return to your website to find a new instant community every time, even if you don’t add fresh content. After you add the Now4real chat widget to your site, visitors on a page see a bubble showing how many people are viewing that page at that moment, updated in real time. By clicking on the bubble, a pagechat is opened, a live group chat room dedicated to that page, where visitors can chat together. Your visitors can see where other people are on the pages of your site, thanks to Now4real’s exclusive real-time presence analytics.
Learn more
Pricing
Starting Price:
$15 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Fuse IM
Founded: 2015
United Kingdom
www.fuse.chat/
Videos and Screen Captures
Other Useful Business Software
Build Securely on Azure with Proven Frameworks
Moving to the cloud brings new challenges. How can you manage a larger attack surface while ensuring great network performance? Turn to Fortinet’s Tested Reference Architectures, blueprints for designing and securing cloud environments built by cybersecurity experts. Learn more and explore use cases in this white paper.
Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Fuse IM Frequently Asked Questions
Fuse IM Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking