ReFrame Engage

ReFrame Engage

WSD Digital
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About

Friendware is a native macOS AI productivity tool that acts as a proactive, context-aware assistant that stays with you while you work, reads what’s on your screen, predicts user intent, and executes in real time with a universal tab-to-complete everywhere feature that works across your favorite email, messaging, and social media apps without constant context switching or copying and pasting. Friendware understands the visible text on your screen so you never have to explain yourself to AI again, generating instant replies, context-aware suggestions, drafts, and completions directly inline when you press Tab. It integrates seamlessly with tools like Gmail, Slack, iMessage, Discord, WhatsApp, and other apps by using screen content as input, delivering relevant replies and smart suggestions in seconds instead of waiting for a separate AI interface, reducing response time dramatically. Built unashamedly for Mac with native code, Friendware runs blazing fast.

About

Advanced conversational intelligence for unparalleled customer experience. Context-aware solutions to provide the best customer experience within a single powerful platform.​​ Services are enabled by seamless, and hassle-free multi-channel interactions with your customers.​ Empowered, context-aware interactions to build relationships with your customers.​ Engage is a platform that enables one-stop context-aware communication and collaboration for any industry looking to improve and streamline their customer interactions for any business services while driving great customer experiences. The solution empowers employees to deliver effectively from anywhere, anytime using any mobile device.​ A requirement assessment questionnaire that identifies your unique needs.​ Configure staff, departments, divisions, and locations, and appointment time-slot creation. ​Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service.​

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Mac users who spend a lot of time writing emails, messaging, and posting online and want an AI assistant that understands context and speeds up replies and text creation without leaving their workflow

Audience

Businesses interested in a solution to connect with their clients and improve customer experience

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$29 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Friendware
www.friendware.ai/

Company Information

WSD Digital
United States
reframesolutions.com/engage/

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit

Categories

AI Productivity Supported

Categories

Cloud Communication Platform Features

Audio / Video Conferencing Not Supported
Call Center Not Supported
Call Recording Not Supported
Call Routing Not Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Not Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Not Supported
Personalization Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Customer Engagement Features

Analytics Not Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Supported
Dashboard Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Not Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Unified Communications Features

Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Call Recording Not Supported
Call Routing Not Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Not Supported
Mobile Access Not Supported
Multi-User Collaboration Not Supported
Voice Mail Not Supported

Integrations

WhatsApp Supported
Apple Mail Supported
Blocktrade Supported
Claude Supported
Claude Duet Supported
Claude for Legal Supported
Discord Supported
Gmail Supported
Google Cloud Platform Not Supported
Grok Supported
Microsoft Office 2021 Not Supported
Microsoft Outlook Not Supported
Obsidian Supported
OpenAI Supported
Slack Supported
Superhuman Mail Supported
X (Twitter) Supported
iMessage Supported
macOS Catalina Supported

Integrations

WhatsApp Supported
Apple Mail Not Supported
Blocktrade Not Supported
Claude Not Supported
Claude Duet Not Supported
Claude for Legal Not Supported
Discord Not Supported
Gmail Not Supported
Google Cloud Platform Supported
Grok Not Supported
Microsoft Office 2021 Supported
Microsoft Outlook Supported
Obsidian Not Supported
OpenAI Not Supported
Slack Not Supported
Superhuman Mail Not Supported
X (Twitter) Not Supported
iMessage Not Supported
macOS Catalina Not Supported
Claim Friendware and update features and information
Claim Friendware and update features and information
Claim ReFrame Engage and update features and information
Claim ReFrame Engage and update features and information