Formbricks vs. SurveyMonkey Comparison


Formbricks	SurveyMonkey	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 869 Ratings Visit Website SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 3,089 Ratings Visit Website SurveyJS SurveyJS is an embeddable, self-hosted, white-label form builder for teams building custom forms, surveys, questionnaires, and other data collection tools inside web applications. It runs entirely on the client and is fully compatible with all modern JavaScript frameworks, including React, Angular, and Vue. SurveyJS integrates with any backend, giving you full control over data, security, user access, deployment, and business logic. Instead of hardcoding forms, you can empower non-technical users to generate and edit JSON schema-based form configurations through a drag-and-drop form builder. Create dynamic forms with custom conditional logic, validation, multilingual support, PDF export, and analytics. Ideal for SaaS, enterprise software, HR, healthcare, fintech, and other regulated industries, SurveyJS helps teams reduce engineering effort, standardize data collection, maintain full control over data, and deliver unlimited forms that match their brand and feel native to users. 64 Ratings Visit Website Feroot Feroot Security is a global leader in AI-powered website compliance and security. Feroot AI protects websites and web applications from hidden threats while enforcing compliance with PCI DSS 4.0.1, HIPAA rules on online tracking technologies, CCPA/CPRA, GDPR, CIPA, and 50+ laws and standards. The Feroot AI Platform replaces manual compliance work with continuous automation, delivering real-time protection and audit-ready evidence in minutes. Feroot unifies JavaScript behavior analysis, web compliance scanning, third-party script monitoring, consent enforcement, and data privacy posture management to stop Magecart, formjacking, and unauthorized tracking. Trusted by enterprises, healthcare providers, retailers, SaaS platforms, payment service providers, and public sector organizations. Feroot AI solutions include PaymentGuard AI, HealthData Shield AI, AlphaPrivacy AI, CodeGuard AI, and MobileGuard AI. Visit feroot for more information. 33 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website Captain Compliance Captain Compliance is an all-in-one privacy management platform designed to simplify compliance with global data protection laws and new AI regulatory requirements. Our leading Consent Management Platform (CMP) allows businesses to effortlessly manage user consent and create customizable cookie banners. Our advanced Cookie Scanner automatically identifies and categorizes cookies on your website, ensuring ongoing compliance with a dynamic cookie policy. Our DSAR Portal streamlines data subject requests, while our AI Compliance tool monitors and adapts your practices based on evolving regulations and we even offer a virtual DPO and CPO if you need data privacy guidance. Additionally, our Hosted Privacy Policy generator automatically updates your privacy notices in real-time, keeping your policies aligned with the latest legal requirements. Captain Compliance provides the tools you need to protect user data and maintain regulatory compliance with ease at an affordable fee. 337 Ratings Visit Website Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 5,194 Ratings Visit Website SurveyLegend SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals. 1,881 Ratings Visit Website Letsignit Letsignit is a centralized email signature management platform for organizations of all sizes. Create, assign, and manage signatures for all employees, standardize formats company-wide, and reduce manual requests with updates driven by directory data such as Active Directory. Designed for Microsoft 365 and Exchange environments and compatible with common email clients, it supports brand consistency and compliance while giving Marketing and Comms controlled access to run targeted banner campaigns. Hosted on Microsoft Azure and certified ISO 27001 and ISO 27018, Letsignit meets enterprise security requirements and keeps signature management simple at scale. 274 Ratings Visit Website Titan Build the forms, portals, documents, eSignatures, surveys, and workflows your business needs while keeping Salesforce at the center of it all. Titan brings these experiences into a single Salesforce-first platform, with data connected to Salesforce in real time rather than creating another place for it to live. Give customers, partners, and employees secure ways to interact with Salesforce. Collect and update information through dynamic forms, build branded portals, generate documents from Salesforce data, collect signatures, run surveys, and automate complex business processes. For forms and portals, Titan AI Studio gets you to a strong first version faster. Describe what you need in plain language and Titan creates the structure, fields, styling, and Salesforce mapping. Then refine the details in the visual builder. Titan AI understands your Salesforce data model, including objects, fields, and relationships, without accessing sensitive Salesforce record data. You get AI-assisted speed while staying in control of what gets built and how it works. Experience Studio and Document Studio bring these capabilities together, giving Salesforce teams one platform to build and manage customer-facing experiences, documents, and business processes. 378 Ratings Visit Website
About Formbricks is an Experience Management Suite built on the largest open source survey stack worldwide. Gracefully gather feedback at every step of the customer journey to know what your customers need. As a German company (GmbH) we lay our priority of meeting the highest standards for data privacy and security. The Formbricks Cloud operates in full compliance with GDPR (DSGVO), CCPA and many other privacy frameworks. Especially the self-hosted version is very easy to use in full compliance with all privacy regulation because data never leaves your servers. Since the data remains in the same organisation, most of the compliance requirements are fulfilled automatically. Reach out with any questions to johannes[at]formbricks.com	About A global leader in survey software. 20 million questions answered daily. Keep a competitive edge by truly understanding the voice of your customers. Customer satisfaction surveys help you connect at multiple touchpoints to find out exactly what your customers want, need, and expect. Learn what’s working and what’s not directly from your employees. Measure employee satisfaction, conduct 360 reviews, or even send out compliance quizzes. Whether you’re in HR or a team lead, employee surveys help you get the answers you need. Tap into what the world is thinking—whenever you want. Market research surveys make it easy to get opinions from potential and existing customers, test concepts, measure brand awareness, and more. Join the 98% of the Fortune 500 who rely on SurveyMonkey for People Powered Data.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies interested in a powerful experience management and survey suite	Audience Organizations of all sizes in all industries
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $30 per month Free Version Supported Free Trial Not Supported	Pricing $25 per user per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.7 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros Contains automatic survey closing, the ability to close a survey at a specific time without the need to remember it is a very useful functionality, not only eliminates uncertainty about when responses should be collected, but also ensures that the data collection process is more efficient and organized, by setting a fixed time for closing, The analysis of the results can be better planned, allowing us to concentrate on the interpretation of the data instead of worrying about the time of closing, in addition, it has an easier categorization of responses, this functionality simplifies the categorization of responses within the same survey, by having a clear time frame, It is especially valuable in surveys that cover multiple topics or questions, as it allows identifying trends and patterns in a clearer way, This feature allows surveyors to identify patterns in participants' responses, which can reveal significant insights into respondents' opinions and behaviors, and by tagging responses, similar comments can be grouped together, which not only saves time in analysis, but also enriches the understanding of the data collected. + I have multiple ways to send the surveys, this allows me to have the ability to not only share surveys with the generated links but also that I can send them through email, the different social channels that currently exist and also from the mobile application of Survey Monkey. This latest way of sharing surveys has made it easier for me to survey my employees as I can get the answer immediately and select a specific group of people within my company. You can also buy the answers when you want to do a survey that has an incentive when qualifying and answering everything correctly, this is very encouraging to get answers that are closer to the user and that provide more data than simple surveys without incentives. + You can create forms very easily, there are many types of inputs that can be added that allow the creation of a varied form without any limit. It goes from multiple selection to drop down menus. It also has branching depending on the answers from the user, thus being able to have more complete and personalized forms at the user level. + Like the forms, being able to create surveys is very simple and you can also add the questions you want and in a branched way, although most of my created finds are linear. Continuing what I was saying, it is very easy to create surveys, just by dragging and dropping I can add the different questions and different spaces or ways in which the user can respond. So there will be no limit when creating the finds unless you have a free plan of this platform which I do not recommend if you are a medium or large company. + The results are very simple to understand, so any user who needs to collect answers for their investigations will have no problem understanding the results obtained. It is enough to ask the right questions to have the best answers and to be able to get the most out of this data collection platform. + I have a 24/7 technical support that provides me with solutions at any time and these solutions have been very practical when applying them within the created surveys, my company has benefited from the help that Survey Monkey technical support has received since it provides good solutions for market research. SurveyMonkey has been a perfect platform to have a correct customization and creation of all kinds of surveys, one of the first things that I liked about this platform is the great variety of templates that are available to create surveys, these templates are customizable, you can modify the source of the template and also each of the images that the template has in each survey, in addition, another of the things that I love about this platform is that it has a function to add mandatory fields to the surveys, this function is very important since it allows me to always get the correct answers for each of the text fields or questions in the survey, I can add mandatory answers to each question so that the client has to complete the survey correctly. Another thing that I like about this platform is that it allows me to receive responses in real time, through the monitoring system I can know which Client is completing a survey at a specific time, I can monitor each of the responses that are being posted to the survey questions, in addition, I can know the customer's location, how many questions he has answered and many more details, this function really allows me to monitor the customer's activity in each survey in real time. I also liked that this platform is able to send automated reminders to customers who have received a survey from us in their email inbox, this feature is very important to me as when a large number of customers do not you have completed the survey we have sent to your email, we can set up Automated Reminders to be sent to our customers inbox, I really love this feature as it allows me to get more responses on surveys. SurveyMonkey is an amazing service for perfecting the way all kinds of surveys are created, one of the first things I liked about this platform is that it offered me a lot of fully customizable templates for each of the surveys I'm using. working, there really is a lot of variety of dishes, you can choose the one that best suits the survey that I am working on, in addition, all the templates are customizable, I can modify the text font of each template or its general color. The second thing that I loved about this survey creation platform is that it allows me to use the required fields feature, this feature is very important to me as this ensures that clients will fill in the required text fields, this feature allows add as a required field each of my survey answers, this way the client will not be able to skip the survey or an important section of it, I can make all the questions completely mandatory to go to the next section of the survey. I also loved that they get benefits from what is the mobile app, this app has two features, it allows you to complete surveys through this app without having to open the survey within the browser, but also allows the feature to create surveys from scratch, if you need to send you survey your customers and you want to do it from your mobile phone, this application costs like these features included, you can create an account from scratch and have all the features and tools available in the desktop version. SurveyMonkey is a very complete platform when it comes to carrying out all kinds of surveys, with the help of this platform you will be able to see statistically the progress of each of the schools that you send to your clients. The main thing that left me quite shocked and that was very positive about this platform is the ease with which you can create surveys, in addition, I will have experience, we managed to obtain and use a large number of templates for each survey, the entire template offered by this platform are very optimistic templates, in which the color used by the entire template can be modified, the text font can be modified and much more, each template is very customizable, and you can adapt it to your tastes. In addition, I loved that with this platform you can modify the fields required to complete one of the phases of the survey, this forces each participant to give you to complete specific text fields, in addition, I love very much that with this platform you can statistically visualize the advance each survey, you can check how many people have completed the survey, you can check how many people have received take care of me to their email but have not accessed it, this is very important since we can send immediate reminders to people who have not completed the survey survey correctly. I love the totality of service that this platform offered me, it constantly helps me to create survey for all our clients in our financial services company. Cons Although it can present certain challenges in its navigation, overall, the platform is quite accessible and easy to use, which means that while some users may encounter complications when trying to locate specific functions or scrolling through the different sections, the interface is designed in such a way that once they become familiar with it, they can take advantage of all its features without major inconveniences. - There is no way to notify the user that they have received a survey via email, unless they have the application previously and have had a reminder which invites them to complete the survey. However, this is not the case with emails and I also have many users who receive surveys in the Spam folder, causing me to have inconclusive results when it comes to surveys of a specific group of people, if I were a type survey which has a limit of participants, but the participants are random would not have a problem. But with surveys in which there is already a defined group, the surveys also have a time limit, it is a process and a waste of time when users do not find out that they have pending surveys since the emails end up in the spam folder . - There are certain features that I used in the basic plan for teams, but I had to upgrade to a more advanced plan to be able to continue using that feature since it has restructured the plans. This has bothered me a lot since I had contracted a plan which already covered my needs and now I have a plan which I do not use certain tools just because Survey Monkey as a company wanted to move some tools only to more expensive plans, this should not be So since I had already structured a payment plan which calculated the expenses of this platform, now I had to spend more to be able to enjoy a single feature. So if they are going to accommodate the plans again I hope they won't remove features from lower features again just to make you pay more. - I would like you to be able to do flash surveys to be able to integrate them into social channels or to integrate them into video conferencing platforms like Zoom or Skype. This would allow short surveys to be carried out and that can be resolved quickly and also have them stored within Survey Monkey in order to have everything related to questions within this platform and not have the results in only the other communication platforms. I just want it to integrate more with chats and video calls for more practicality. One of the main negative points of this platform is that currently it is not possible to remove the branding of this software in the surveys I have created, all the surveys I have created in this software are branded by SurveyMonkey, I did not like this mainly because I I would love to put my company brand on the survey, although I can put my company logo on this survey, I can't remove the SurveyMonkey brand. The second negative thing regarding this platform is that currently it is not possible to customize the link of each survey, it would be excellent to be able to create a personalized link for each survey, which does not have the SurveyMonkey link, it would be excellent to be able to modify this link and place the name of my company in the survey link. The last negative thing about this platform is regarding the free trial version, this free trial version lasts a very short time, in addition, the number of surveys you can create and the number of Contacts you can add to send this is very limited. survey via email, I do not recommend this trial version at all as it is not very useful. My first criticism about this platform is regarding the free version, since the free version does not allow you to send a large number of surveys to customers, also, it does not have a great limit when it comes to the number of customers you can reach. I will send you a survey, there is approximately a limit of 100 contacts to whom you can send surveys, it is very necessary to use a paid version to have those limits and be able to send surveys without limits. Another negative thing about this platform is that customers can see what software this survey has been created with, there is no way to remove the SurveyMonkey name from each survey created, and you cannot get a personalized survey link either. , so all your customers will know that you have taken that survey with SurveyMonkey. The third negative thing about this platform is that the free version does not allow you to add mandatory fields either, so if you use the Rita version to send surveys, you will run the risk that some fields or answers are not completed by the client. SurveyMonkey has many positive features, the creation of surveys within this platform is relatively perfect, however one of the main things that I do not like about this platform is the service to create forms, the main service used in this platform is the surveys, yes Maru, the additional service that exists within it is that it can create forms, the formula that within this platform is not as good as it seems, since the participants of each form cannot send the information of the form to complete the then, in addition, it is formed and has a rather old-fashioned design, which means that the other participant does not feel as encouraged to complete it correctly, we believe that the forms within this platform should be much more optimal. In addition, another of the negative things that formally messes you up is the free version that does not give you access to the vast majority of functions, in addition, it has a certain number of surveys that you can create with this version, I really do not recommend the free version, it is very limited and will not give you access to important functions.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Formbricks Founded: 2022 Germany formbricks.com	Company Information SurveyMonkey Founded: 1999 United States www.surveymonkey.com
Alternatives SurveyJS	Alternatives Jotform
SightMill	FormAssembly
Bizrate Insights	Sogolytics
Insocial	SurveyLab
Sogolytics View All	SurveyOL SurveyOL.com View All
Categories Experience Management Supported Survey Supported	Categories Customer Feedback Supported Employee Survey Supported Forms Automation Supported Market Research Supported NPS Supported Online Quiz Makers Supported Polling Supported Survey Supported
Survey Features Custom Survey URLs Not Supported Data Analysis Tools Not Supported Email Marketing Not Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Supported Question Library Not Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported Show More Features Experience Management Features Action Management Not Supported Analytics Not Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Supported Trend Analysis Not Supported	Survey Features Custom Survey URLs Supported Data Analysis Tools Not Supported Email Marketing Supported Mobile Survey Not Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported Show More Features Market Research Features Benchmarking Not Supported Compensation Management Not Supported Data Management Supported Email / Online Supported Face-to-Face Not Supported Panel Management Not Supported Paper-Based Supported Phone-Based Not Supported Sample Management Not Supported Statistical Analysis Supported Survey Management Supported Polling Features Data Analysis Tools Supported Email Distribution Supported Feedback Collection Supported Live Results Tracking Supported Multiple Question Types Not Supported Online Polling Supported Phone Polling Not Supported Presentation Tools Not Supported Q & A Not Supported Skip Logic Supported SMS Polling Not Supported Supports Audio / Images / Video Supported
Integrations Activepieces Supported ElectroNeek Supported Leo Supported Make Supported Mazaal AI Supported Slack Supported Zapier Supported n8n Supported Agolix by Assessment Generator Not Supported Automate.io Not Supported Datagame Not Supported Domo Not Supported Focus3 Not Supported Freshservice Not Supported Gainsight Not Supported Reveall Not Supported SportsPlus Not Supported Squad Not Supported Startdeliver Not Supported iMIS Not Supported Show More Integrations View All 12 Integrations	Integrations Activepieces Supported ElectroNeek Supported Leo Supported Make Supported Mazaal AI Supported Slack Supported Zapier Supported n8n Supported Agolix by Assessment Generator Supported Automate.io Supported Datagame Supported Domo Supported Focus3 Supported Freshservice Supported Gainsight Supported Reveall Supported SportsPlus Supported Squad Supported Startdeliver Supported iMIS Supported Show More Integrations View All 307 Integrations
Claim Formbricks and update features and information Claim Formbricks and update features and information	Claim SurveyMonkey and update features and information Claim SurveyMonkey and update features and information