TCMS

TCMS

Total Call Center Management Solutions
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About

Create smart voice applications that meet your business needs without the clutter of unneeded features or historically burdensome customizations. Find the integrations and VoIP providers that suit you, then use them in your Voice Applications with a single easy-to-use API. Lifelike conversational AI with a state-of-the-art virtual agent, CX edition (advance) Fonoster comes with support to deploy VoIP networks with ease. For example, with Fonoster you can create a SIP trunk to connect to the PSTN and assign Numbers for inbound or outbound calling. You can also create your Office/Home network by combining Domains and Agents. Thanks to SIP, you can connect to your VoIP Net using a Softphone or IP Phone. Keep your business safe with project-level authentication based in OAuth2 and JWT tokens. Deploy existing microservices using Express.js, Sinatra, ASP.NET Core or simplify with functions.

About

Total Call Center Management Solutions®. is a global provider of Customer Interaction Management Solutions through Computer Telephony Integration & CRM Packages for efficient business processes, products and services including turnkey systems for VoIP Call Centers, Automatic Dialer, Automatic Phone Dialers and Call Processing Products. Our products and services are intensively used for Inbound/Outbound telephone calls, integration of computer telephony, hardware & software applications, Interactive Voice Response, Interactive Information Systems, software customization, consulting, and customer relations management applications. TCMS call center solutions enable businesses, institutions, corporations and other organizations to increase efficiency of their bottom line and cut huge overheads by driving more responsive and competitive customer interactions. TCMS Call Center Products are easy to use and are designed to provide powerful and flexible call automation solutions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies wanting to engage with customer with voice or messaging with a single easy-to-use platform

Audience

Companies of all sizes that need call center and telephony services

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$195.00/one-time
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Fonoster
United States
fonoster.com

Company Information

Total Call Center Management Solutions
United States
www.tctecno.com

Alternatives

Alternatives

uContact

uContact

net2phone
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Juris Astra

Juris Technologies
AbacusCloud

AbacusCloud

AbacusGroup
wolkvox

wolkvox

Microsyslabs
thinQ

thinQ

Commio

Categories

Telephony Supported

Categories

Auto Dialer Supported
IVR Supported
Predictive Dialer Supported
Sales Dialers Supported
Telephony Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Not Supported
Call Monitoring Not Supported
Contact Management Not Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Not Supported

Predictive Dialer Features

Call Monitoring Not Supported
Call Recording Not Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Not Supported
Campaign Specific Caller ID Not Supported
Contact Management Not Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Not Supported
Lead Management Supported

Integrations

No info available.

Integrations

No info available.
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