IssuTrax

IssuTrax

OnboarD Software
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About

Fixray is a maintenance tracking platform for hotels, event venues, and conference centres. Staff and guests can report faults with photos, video, or voice notes, including through QR-code forms, while managers review issues in a shared queue, assign work, set priorities, and track status. Fixers can update jobs and close them with completion photos, creating a record of the report, assignment, and resolution. The platform also supports recurring maintenance schedules, location-based reporting, analytics, and service-level tracking on eligible plans. Teams can use it in a browser through a progressive web app; an Android app is also available on Google Play. Plans include a free single-site tier and paid options with expanded reporting, scheduling, and multi-site features. It is designed for hotel and venue operations teams coordinating maintenance across shifts and departments.

About

Enhancing the guest experience, staff productivity, communications, and revenue. Powerful and Intuitive Integrated suite of web and mobile facility maintenance and service automation tools for hotels, cruise lines, resorts, and other property owners to improve their spaces, assets, maintenance, communications, and guest service levels. IssuTrax™ is a flexible issue tracking & maintenance management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax interconnects staff, locations, and resources in a centralized system that allows for real-time collaboration and providing a framework for creating, tracking and managing guest service order requests, maintenance tasks, safety and environmental issues, outside vendor work, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Hotels, event venues, conference centres

Audience

Hospitality businesses looking for a facilities maintenance system that provides an intelligent automated workflow solution eliminating manual and paper processes

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

Free
Log is free forever for one site, with up to 2 Managers and 2 Fixers. Track costs £59 per site/month, or £47 per site/month billed annually. Operate costs £129 per site/month, or £99 per site/month billed annually. Prices exclude VAT.
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Fixray
Founded: 2026
United Kingdom
www.fixray.app

Company Information

OnboarD Software
Founded: 2000
United States
www.onbts.com

Alternatives

Alternatives

SutiDesk

SutiDesk

SutiSoft
Amadeus HotSOS

Amadeus HotSOS

Amadeus Hospitality
cruisePAL

cruisePAL

MariApps Marine Solutions

Categories

Categories

Issue Tracking Supported
Work Order Supported

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Not Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Not Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Not Supported
Project Management Not Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

Work Order Features

Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Preventive Maintenance Not Supported
Quotes / Estimates Not Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported

Integrations

No info available.

Integrations

No info available.
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