IssuTraxOnboarD Software
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Related Products
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About
Fixray is a maintenance tracking platform for hotels, event venues, and conference centres. Staff and guests can report faults with photos, video, or voice notes, including through QR-code forms, while managers review issues in a shared queue, assign work, set priorities, and track status. Fixers can update jobs and close them with completion photos, creating a record of the report, assignment, and resolution. The platform also supports recurring maintenance schedules, location-based reporting, analytics, and service-level tracking on eligible plans. Teams can use it in a browser through a progressive web app; an Android app is also available on Google Play. Plans include a free single-site tier and paid options with expanded reporting, scheduling, and multi-site features. It is designed for hotel and venue operations teams coordinating maintenance across shifts and departments.
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About
Enhancing the guest experience, staff productivity, communications, and revenue. Powerful and Intuitive Integrated suite of web and mobile facility maintenance and service automation tools for hotels, cruise lines, resorts, and other property owners to improve their spaces, assets, maintenance, communications, and guest service levels. IssuTrax™ is a flexible issue tracking & maintenance management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax interconnects staff, locations, and resources in a centralized system that allows for real-time collaboration and providing a framework for creating, tracking and managing guest service order requests, maintenance tasks, safety and environmental issues, outside vendor work, and more.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Hotels, event venues, conference centres
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Audience
Hospitality businesses looking for a facilities maintenance system that provides an intelligent automated workflow solution eliminating manual and paper processes
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
Free
Log is free forever for one site, with up to 2 Managers and 2 Fixers. Track costs £59 per site/month, or £47 per site/month billed annually. Operate costs £129 per site/month, or £99 per site/month billed annually. Prices exclude VAT.
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationFixray
Founded: 2026
United Kingdom
www.fixray.app
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Company InformationOnboarD Software
Founded: 2000
United States
www.onbts.com
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Alternatives |
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Categories |
Categories |
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Complaint Management Features
Case Management
Supported
Complaint Classification
Supported
Corrective Actions (CAPA)
Not Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Forms Management
Not Supported
Issue Tracking
Supported
Quality Assurance Management
Supported
Routing
Supported
Self Service Portal
Not Supported
Social Media Monitoring
Not Supported
Survey Management
Not Supported
Issue Tracking Features
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Not Supported
Issue Scheduling
Supported
Knowledge Base
Not Supported
Project Management
Not Supported
Recurring Issues
Supported
Scheduling
Not Supported
Task Management
Supported
Work Order Features
Contract Management
Not Supported
Customer Database
Not Supported
Dispatch Management
Supported
Inventory Control
Not Supported
Job Management
Supported
Preventive Maintenance
Not Supported
Quotes / Estimates
Not Supported
Recurring Appointments
Supported
Routing
Supported
Scheduling
Supported
Task Management
Supported
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Integrations
No info available.
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Integrations
No info available.
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