FixMe.IT

FixMe.IT

Techinline
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About

Cost-effective remote support application designed for delivering unattended and on-demand support to clients located anywhere in the world. Seamlessly fast and easy to use, FixMe.IT instantly connects you to any remote computer and allows to transfer files as well as switch between multiple sessions, thereby saving you time, effort, and money. Purpose-built for sole proprietors, SMBs and global corporations across different sectors and industries, FixMe.IT offers multi-session handling, unattended access, 2FA, two-way desktop sharing, video-session recording, multi-window control, whiteboard tools, and much more.

About

Remote Desktop Software, for Remote Support, Remote Access, and Online Meetings. Multi-platform software, avaible on Mac, Windows, Android and iOS. Iperius Remote ensures fast and secure remote desktop connections. The software is convenient for both ITPROS and private individuals. Connect from any a PCs or Devices to another easily and stability. Iperius Remote allows connection over the internet. Remote Support Software Access the Servers and Computers of your customers and provide technical support in the easiest and most immediate way. You can connect multiple customers simultaneously in separate windows or have multiple operators access the same remote computer. Secure Powerful Universal Iperius Remote ensures the highest possible level of security with end-to-end encryption, compliant with HIPAA and GDPR standards. The video transmission technology is among the most powerful available, with a frame rate of up to 60 FPS.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT professionals from businesses of all sizes and across various industries

Audience

Companies seeking a solution to manage their remote operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$32.50/month/seat
Annual subscription - $32.50 per seat / month (billed annually)
Monthly subscription - $39 per seat / month (billed monthly)
Free Version
Free Trial

Pricing

8,39€/month
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • This product saves me so much time. When I get a call from one of the reps or other works that are remote, I just open a session with them and I can see what they are doing. Cuts my call down from 30 min to troubleshoot to about 5 min.
  • Easy for customers to use in one-time support connections. Great for unlimited number of unattended access connections. Tech support is great. Great value.
  • Works well and is very intuitive. It makes it very easy to use and explain things to users. I like the feature that gives the users control of the access code. It gives them a greater peace of mind.
  • Easy of use. 150 unattended client limit. moved across multiple screens with ease. the pricing makes it much more affordable than the competition.
  • The remote support application from Techinline.com is an exceptionally efficient and cost effective solution for supporting Windows computers with a cost of only $300.00 per technician. Installation of the technician ("expert") application is quick and easy. Installation of the "client" application does not require administrative privileges for the user. Connecting to a client is fast with clear video and responsive controls. The application supports multiple monitors, permits the expert to reboot and reconnect to a client system with one button, and has many other features.

Cons

  • We have so many that have dual screens, it can be a issue sometimes. There is also a lag time with some connections but I believe that is the wifi on the users end.
  • Wish they could connect to Apple computers, as they currently only support PC's.
  • There are quite a few steps for users to perform before I can remote into their devices. It doesn't work on apple products.
  • Man, I can't think of anything.
  • I would like this application to support Chrome OS, Mac OS, and Linux clients.

Pros & Cons from Real Users

Pros

  • Speed of access to work, easy installation by any user, security of handling the app, alternative to other remote programs but with a friendly interface.

Cons

  • You can only send individual files, in the paid version I suppose you can send the folder or more complete.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Techinline
Founded: 2007
Canada
www.techinline.com/

Company Information

Enter
Founded: 1997
Italy
www.iperiusremote.com

Alternatives

Alternatives

Remote Utilities

Remote Utilities

Remote Utilities Pty (Cy) Ltd.
LiteManager

LiteManager

LiteManagerTeam
TSplus Remote Access

TSplus Remote Access

TSplus Group

Categories

Categories

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Herfert Software

Integrations

Herfert Software
Claim FixMe.IT and update features and information
Claim FixMe.IT and update features and information
Claim Iperius Remote and update features and information
Claim Iperius Remote and update features and information