FixFinder vs. Simplesat Comparison


FixFinder	Simplesat Pronto Holdings	+	+
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About FixFinder is a suite of self-help tools that empower your users to fix problems. Turn complex IT processes into a quick Q&A session just like Tier-1! Convert your playbooks into custom Troubleshooting Wizards using an intuitive decision tree builder front-end. Our desktop application connects your users to tools like Autotask, Connectwise, Zendesk, Bloomfire, Sharepoint, StatusPage, and many others used by IT Teams and Managed Services.	About Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT providers that want to empower their clients to fix things on their own while they focus on business growth	Audience - IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $99/month All inclusive pricing - Unlimited customers, users, and surveys. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 4.0 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy. I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well. Cons With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information FixFinder fixfinder.com	Company Information Pronto Holdings Founded: 2016 United States www.simplesat.io
Alternatives ConnectWise PSA ConnectWise	Alternatives BizRatings BizRatings.com
SweetHawk	Customer Thermometer
Fixify	SmileBack
Zendesk	Zonka Feedback
Dameware Remote Support SolarWinds View All	Survicate View All
Categories ITSM Supported	Categories Customer Feedback Supported Customer Satisfaction Supported NPS Supported Survey Supported
	Show More Features Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Survey Features Custom Survey URLs Not Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported
Integrations Autotask PSA Supported ConnectWise PSA Supported Zendesk Supported CodeTwo Email Signatures 365 Not Supported Easyflow Not Supported Freshdesk Not Supported HappySat Not Supported HubSpot Marketing Hub Not Supported HubSpot Service Hub Not Supported Jira Service Management Not Supported Kaseya VSA Not Supported Klaviyo Not Supported Replyify Not Supported Salesforce Not Supported ScalePad Lifecycle Insights Not Supported Slack Not Supported Spiceworks MSP Not Supported Syncro Not Supported Trengo Not Supported ZenMaid Software Not Supported Show More Integrations View All 6 Integrations	Integrations Autotask PSA Supported ConnectWise PSA Supported Zendesk Supported CodeTwo Email Signatures 365 Supported Easyflow Supported Freshdesk Supported HappySat Supported HubSpot Marketing Hub Supported HubSpot Service Hub Supported Jira Service Management Supported Kaseya VSA Supported Klaviyo Supported Replyify Supported Salesforce Supported ScalePad Lifecycle Insights Supported Slack Supported Spiceworks MSP Supported Syncro Supported Trengo Supported ZenMaid Software Supported Show More Integrations View All 53 Integrations
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