FirstComm

FirstComm

First Communications
2.0 out of 5 stars
FirstComm Ringover

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FirstComm:

About

Cloud IP PBX provides customers the features of a premised-based PBX without the huge capital expense. Better still, Cloud IP PBX also provides unified messaging, sequential and simultaneous calling. Users will have access to web portals, so they can manager their accounts anywhere Internet access is available. Never again will your employees miss a critical phone call because they walked away from their desk or while traveling. Cloud IP PBX is a cost effective solution for a business of any size. With First Communications, you are assured of having a state-of-the-art platform, without the incremental expense. Your telephone service is your vital connection to your customers, remote and mobile employees, partners, and suppliers. Phone technology has changed more slowly than other communications technology, but now is a great time to look at SIP Trunking technology, which delivers more capabilities at a significantly lower cost than traditional phone services.
Ringover:

About

ingover Group is a European SaaS software publisher and telephone operator since 2005. A true expert in business telecoms, since early 2018 it has been offering Ringover, a voice - video - chat - SMS and call centre communication solution, 100% cloud and trusted by 10,000 users. Integrable with business apps and offering real-time statistics, Ringover makes it possible to manage business communications in just a few clicks. Our keys: end-to-end technological expertise, a user-friendly interface and full support at every stage. With Ringover, your business communications are possible anywhere in the world via PCs or smartphones. A standard internet connection is all you need!
FirstComm:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Ringover:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
FirstComm:

Audience

Companies that need an IP PBX or SIP trunking and unified communications solution
Ringover:

Audience

SMEs, remote workers, call centers, sales and support teams
FirstComm:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Ringover:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
FirstComm:

API

Offers API Not Supported
Ringover:

API

Offers API Not Supported
FirstComm:

Screenshots and Videos

Ringover:

Screenshots and Videos

FirstComm:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Ringover:

Pricing

$44.00/month/user
Free Version Not Supported
Free Trial Supported
FirstComm:

Reviews/Ratings

Overall 2.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 3.0 / 5
support 1.0 / 5
Ringover:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
FirstComm:

Pros & Cons from Real Users

Pros

  • The phones work. If all you need is to make a phone call then this service will work for you. If you need help with the service, you will be frustrated. In summary, there is no, "we care" at FirstComm.

Cons

  • Poor customer support is the 1st issue. After the initial setup, it is difficult to find support. The fee is higher than comparable service and regardless of how long you have been a customer, if you don't cancel service in a narrow window if time you either have to stay another year or pay a ridiculous penalty.
FirstComm:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Ringover:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
FirstComm:

Company Information

First Communications
Founded: 1998
United States
www.firstcomm.com
Ringover:

Company Information

Ringover
Founded: 2005
France
www.ringover.com
FirstComm:

Alternatives

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Ringover:

Alternatives

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FirstComm:
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Ringover:
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FirstComm:
Ringover:
FirstComm:
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Ringover:
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FirstComm:
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Ringover:
FirstComm:

Categories

Business VoIP Supported
Cloud PBX Supported
SIP Trunk Supported
Ringover:

Categories

AI Dialers Supported
Auto Dialer Supported
Business VoIP Supported
Call Center Supported
Call Recording Supported
Call Tracking Supported
Cloud PBX Supported
IVR Supported
Productivity Supported
Sales Supported
Sales Dialers Supported
Softphone Supported
Telephony Supported
Video Conferencing Supported
Web Conferencing Supported
Ringover:

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Not Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Not Supported
Campaign Management Not Supported
Conversion Tracking Not Supported
CRM Not Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Supported
VoIP Supported
FirstComm:

Integrations

5X Not Supported
Aqore Not Supported
BoldDesk Not Supported
Brik Pro Not Supported
CoRecruit Not Supported
Crelate Not Supported
Crono Not Supported
HubSpot CRM Not Supported
HubSpot Service Hub Not Supported
Intercom Not Supported
La Growth Machine Not Supported
Modjo Not Supported
Noota Not Supported
Outdoo AI Not Supported
Pipedrive Not Supported
Praiz Not Supported
Tracker Not Supported
Workers by Delos Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
Ringover:

Integrations

5X Supported
Aqore Supported
BoldDesk Supported
Brik Pro Supported
CoRecruit Supported
Crelate Supported
Crono Supported
HubSpot CRM Supported
HubSpot Service Hub Supported
Intercom Supported
La Growth Machine Supported
Modjo Supported
Noota Supported
Outdoo AI Supported
Pipedrive Supported
Praiz Supported
Tracker Supported
Workers by Delos Supported
Zendesk Supported
Zoho CRM Supported
FirstComm:
Claim FirstComm and update features and information
Claim FirstComm and update features and information
Ringover:
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Claim Ringover and update features and information