Related Products
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About
Now you can automatically trigger official Amazon rating requests using the same system behind the Request a Review feature in Seller Central. No manual clicking per order, no worrying about restrictions, just a fully automated process that is 100% compliant with Amazon’s policies. In 2019, eDesk acquired FeedbackExpress, the much loved Amazon feedback tool, for safely requesting and boosting seller feedback and reviews. Over the years we’ve listened to and learned from our FeedbackExpress customers and brought their best insights to reality in our eDesk Feedback product. FeedbackExpress customers now love eDesk Feedback’s 100% compliant and automated system for gathering more feedback and reviews safely. They also love the fact that they can gather reviews across Amazon, eBay, Trustpilot and Google My Business, effectively increasing conversions on their webstores too.
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About
FuzeDigital, based in Seattle, Wa., provides a modular, cloud-based software solution, which makes it fast and easy for staff, customers, members, partners and other desired stakeholders to get consistent, INSIGHTFUL, accurate and prompt ANSWERS and provide feedback across all channels on ANY device. Our patented knowledge sharing and support platform includes modules for: Self Service, Assisted Support, Feedback Management, Online Community, Gamification, e-Commerce Integration and more. Selectively support all desired stakeholders from a SINGLE, fully integrated and highly customizable solution. Only pay for what you need and run on our servers, platforms like Amazon's AWS, or your own servers. Move your support to the next level. Consistent, accurate, succinct and prompt support 7x24 across ALL channels using ANY device is no longer optional to remain competitive. In fact, recent studies have shown that over 75% of people demand it, many using their smart phones.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses looking for a solution to get more Amazon reviews and feedback
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Audience
Companies seeking a modular, cloud-based software solution to manage their services
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$20 per month
Free Version
Free Trial
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Pricing
$500 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFeedbackExpress
United Kingdom
www.edesk.com/feedbackexpress/
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Company InformationFuzeDigital
Founded: 2002
United States
www.fuzedigital.com
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Categories |
Categories |
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
No info available.
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Integrations
No info available.
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