Feedb vs. Prodsight Comparison


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About Get more local visibility, word-of-mouth, and repeat business by collecting valuable insights, attracting more reviews, and sending targeted messages and offers automatically. Feedb automates the feedback request process and allows multiple ways to generate more 1st & 3rd party reviews. Plus, the smart automation rules you define keep your company fresh in your customer's minds. Feedb is a complete and automated solution to collect customer feedback, get more reviews, increase local visibility, increase leads, get referrals, and more repeat business. Adding contacts to Feedb is super easy, it can be done manually one by one, imported in bulk, or automatically thru an integration. All emails and SMS messages, feedback screens, and Feedb Microsite are fully customized with your brand. Also, customers will love to see you have a feedback system in place. Feedb handles sending of feedback requests and offers, reminders and replies with your predefined settings.	About Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies and businesses seeking a solution to improve their local SEO and repeat business	Audience Leaders and managers of support, success, product and CX
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $50 per month Free Version Not Supported Free Trial Not Supported	Pricing $100 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros We use QuickBooks online for our accounting software and this software once setup allowed us to link with QuickBooks to retrieve our client database and once we close out an invoice this software automatically sends an e-mail to our clients to get feedback from them and in turn they are redirected to leave us a comment or review on Google. Cons If I had to come up with a con I would say that I would prefer that the software was based on performance for example rather than a higher flat monthly rate, possibly a lower monthly rate of $20 which would include so many reviews and then you could upgrade the package if you wanted to get more reviews.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Feedb Founded: 2015 United States getfeedb.com	Company Information Product Insight Founded: 2017 United Kingdom prodsight.com
Alternatives Prodsight Product Insight	Alternatives ClientZen
QuickFeedback	Clientpulse
Customer Thermometer	Seven24
Guestmeter	Klarion AI
Cloud4Feed View All	Caplena View All
Categories Customer Experience Supported Customer Feedback Supported	Categories Customer Experience Supported Customer Feedback Supported
Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported	Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported
Integrations AskNicely Not Supported Delighted Not Supported Formstack Not Supported Freshdesk Not Supported G2 Not Supported Google Business Profile Not Supported Google Sheets Not Supported Jotform Not Supported Retently Not Supported SatisMeter Not Supported Slack Not Supported Stackreaction Not Supported SurveyMonkey Not Supported TrustRadius Not Supported Trustpilot Not Supported Wufoo Not Supported Yelp Not Supported Zapier Not Supported Zendesk Not Supported Show More Integrations	Integrations AskNicely Supported Delighted Supported Formstack Supported Freshdesk Supported G2 Supported Google Business Profile Supported Google Sheets Supported Jotform Supported Retently Supported SatisMeter Supported Slack Supported Stackreaction Supported SurveyMonkey Supported TrustRadius Supported Trustpilot Supported Wufoo Supported Yelp Supported Zapier Supported Zendesk Supported Show More Integrations View All 26 Integrations
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