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About

AXLR8FastTrack has been developed over eighteen years as a powerful CRM in use in private and public sector organizations in an enormous variety of applications: from Mortgage and Leasing broking in financial services through to electronic messaging, information request tracking and event management. Facilities include sales force automation, helpdesk, intelligent messaging, knowledge management and professional services automation. AXLR8FastTrack gets you closer to the needs of your customers and prospects. It automates the processes in sales and customer handling so that you have more time to interact with your customers on a personal level.

About

HaloCSM is customer service management software that consolidates helpdesk ticketing, omnichannel communication, case management, and self-service in one platform. Email, live chat, voice, WhatsApp, social messaging, and web forms feed a single queue, giving agents one view of every customer interaction. A branded self-service portal delivers knowledge base articles, ticket tracking, and AI-assisted search so customers resolve routine queries without an agent. AI agents answer first-line inquiries, draft replies, summarize threads, and hand over to a person when needed, with AI included in the license rather than metered per resolution. Visual builders configure workflow automation, routing, escalation, approvals, and multi-SLA rules without code. Reporting covers CSAT, first contact resolution, and response and resolution times. HaloCSM adds a REST API, webhooks, sandbox environments, audit logging, custom roles, and cloud, private cloud, or on-premise deployment.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes that need a CRM solution

Audience

Customer service, support, and contact center teams of any size, in any industry, that need omnichannel ticketing, self-service, SLA management, and AI in one platform.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

£40 per user per month
All inclusive - no tiered options.
Price per user decreases as you grow
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AXLR8
Founded: 1993
United Kingdom
www.axlr8.com

Company Information

HaloCSM
United Kingdom
www.usehalo.com

Alternatives

Spectatix

Spectatix

AXLR8

Alternatives

Enghouse eKMS

Enghouse eKMS

Enghouse Interactive
Neuron7

Neuron7

Neuron7.ai
FastTrack360

FastTrack360

FastTrack
FastTrack Schedule

FastTrack Schedule

AEC Software
CentraHub CRM

CentraHub CRM

CentraHub
Thread

Thread

Thread Magic

Categories

CRM

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Amazon Seller Central
Facebook Messenger
GfK Etilize
Google
HubSpot Customer Platform
Instagram
Jira
Meta Ads
Microsoft Dynamics 365 Business Central
Microsoft Teams
Okta
Prometheus
Salesforce
ServiceNow
Sherweb
Shopify
Slack
Splunk Cloud Platform
Trustpilot
bvoip

Integrations

Amazon Seller Central
Facebook Messenger
GfK Etilize
Google
HubSpot Customer Platform
Instagram
Jira
Meta Ads
Microsoft Dynamics 365 Business Central
Microsoft Teams
Okta
Prometheus
Salesforce
ServiceNow
Sherweb
Shopify
Slack
Splunk Cloud Platform
Trustpilot
bvoip
Claim AXLR8 FastTrack and update features and information
Claim AXLR8 FastTrack and update features and information
Claim HaloCSM and update features and information
Claim HaloCSM and update features and information