ExpressConnect

ExpressConnect

Service Express
+
+

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About

Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.

About

Modius provides the solutions for managing the availability, capacity, and efficiency of critical facilities. Our flagship product, OpenData, provides all the tools including DCIM needed to manage the performance of mission-critical infrastructure, which includes seamless integration of disparate devices. OpenData has built-in integrated features for analytics, dashboards, graphical views, and more, all in a “single pane of glass”. Modius has worked with the ESTCP to showcase a Middleware solution for more effective use of utility and facility data to improve facilities management, operation, and maintenance. Pre-configured bundles and out-of-the-box protocol integrations means you deploy efficiently. OpenData actively monitors your equipment to alert you to faults before they happen. Deploy a modern edge-based architecture to lower bandwidth costs and analyze equipment at the source in real-time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in search of a solution to manage their tickets, callbacks, and forecast plans

Audience

Companies interested in a powerful data center infrastructure management (DCIM) solution

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

Contact for pricing
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Service Express
Founded: 1993
United States
serviceexpress.com/expressconnect/

Company Information

Modius
Founded: 2004
United States
www.modius.com

Alternatives

Alternatives

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netTerrain DCIM

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SmartITSM

SmartITSM

Service Grid Tech
Device42

Device42

Device42, A Freshworks Company
Site24x7 StatusIQ

Site24x7 StatusIQ

ManageEngine
Sunbird DCIM

Sunbird DCIM

Sunbird Software Inc.

Categories

Categories

Data Center Management Features

Audit Trail Supported
Behavior-Based Acceleration Supported
Cross Reference System Not Supported
Device Auto Discovery Supported
Diagnostic Testing Not Supported
Import / Export Data Supported
JCL Management Not Supported
Multi-Platform Supported
Multi-User Supported
Power Management Supported
Sarbanes-Oxley Compliance Not Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Not Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Not Supported
IT Service Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

Integrations

Datadog Supported
HPE OneView Supported
Nagios Core Supported
Niagra Framework Not Supported
SolarWinds Access Rights Manager Supported
Splunk Cloud Platform Supported
WhatsUp Gold Supported
Zabbix Supported
Zenoss Supported

Integrations

Datadog Not Supported
HPE OneView Not Supported
Nagios Core Not Supported
Niagra Framework Supported
SolarWinds Access Rights Manager Not Supported
Splunk Cloud Platform Not Supported
WhatsUp Gold Not Supported
Zabbix Not Supported
Zenoss Not Supported
Claim ExpressConnect and update features and information
Claim ExpressConnect and update features and information
Claim Modius OpenData and update features and information
Claim Modius OpenData and update features and information