Engati vs. Infobip Comparison


Engati Engati Technologies	Infobip	+	+
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About The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.	About Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Any industry which is looking for a solution for customer service, marketing campaigns, etc	Audience One Platform. All Channels. For developers and businesses alike. We help businesses and developers build, coordinate and intelligently orchestrate all engagement activities across their customers’ lifecycle. We provide a programmable single-interface within a scalable and easy to use communication platform.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.9 / 5 ease 4.6 / 5 features 5.0 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Here are the things I liked about Engati Chatbot: * No complexity platform to build smart autoresponder bots. * Integrates with every social media account. * No coding is required. Very easy to set up no coding required. Pre-built reply and great customization options. Easy drag and drop to add extra features. Intelligent Instant auto replay feature. The platform is genuinely easy to use and the customer experience is phenomenal. I found it easy to navigate through the application without any difficulties whatsoever. Its the best and the fastest chatbot I came across. The personalized option makes it perfect for any business or e-commerce industry. The overall process to make a bot just took 10 minutes of my time which is just unbelievable. Multi channel chatbot deployment Live chat feature Multi lingual support Affordable pricing Best Customer support Cons Overall it's an outstanding platform. It worked great for me. Nothing to share about cons. None so far, I have had smooth sailing up until this point! The speed may get affected because of heavy traffic in a website sometimes. Complex features and manuals to understand about the product features.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Engati Technologies Founded: 2017 India www.engati.com/	Company Information Infobip Founded: 2006 Headquartered in London, Infobip has 60+ offices on 6 continents www.infobip.com
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Categories Chatbot Supported Conversational Commerce Supported Conversational Support Supported Live Chat Supported	Categories AI Call Center Supported Call Center Supported Chat SDK & API Supported Chatbot Supported Communication APIs Supported Communications Platform as a Service (CPaaS) Supported Conversational AI Supported Conversational Marketing Supported Customer Communications Management Supported Customer Engagement Supported Customer Experience Supported Email APIs Supported IVR Supported Live Chat Supported SMS Gateways Supported SMS Marketing Supported Voice Calling API & SDK Supported
Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Supported	Show More Features Call Center Features Blended Call Center Not Supported Call Logging Not Supported Call Recording Not Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Not Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Not Supported Reporting/Analytics Not Supported Conversational Marketing Features Appointment Scheduling Supported Audience Segmentation Supported Chatbot Supported Email Automation Supported Group Messaging Not Supported Human Handover Supported Lead Distribution Not Supported Lead Qualification Not Supported Mobile Messaging Supported Multi-Channel Communication Supported Product Recommendations Not Supported Video Chat Supported Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Not Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Not Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported IVR Features Call Center Supported Call Logging Not Supported Call Recording Supported Call Routing Supported Multiple Scripts Not Supported Phone Key Input Not Supported Survey Management Not Supported Text to Speech Supported Voice Customization Not Supported Voice Mail Not Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Not Supported MMS Not Supported Mobile Coupons Supported Mobile Keywords Not Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Not Supported
Integrations Facebook Supported Aritic Mail Not Supported Dialogflow Not Supported D•engage Not Supported HostBill Not Supported Navixy Not Supported Pipedream Not Supported PubNub Not Supported Quickwork Not Supported Raven Not Supported Rayven Not Supported Solutions by Text Not Supported Stackreaction Not Supported Synerise Not Supported Talk:if Not Supported Telegram Supported Transformify (TFY) Not Supported Truto Not Supported Wavetec Appointment and Booking Not Supported uContact Not Supported Show More Integrations View All 7 Integrations	Integrations Facebook Supported Aritic Mail Supported Dialogflow Supported D•engage Supported HostBill Supported Navixy Supported Pipedream Supported PubNub Supported Quickwork Supported Raven Supported Rayven Supported Solutions by Text Supported Stackreaction Supported Synerise Supported Talk:if Supported Telegram Not Supported Transformify (TFY) Supported Truto Supported Wavetec Appointment and Booking Supported uContact Supported Show More Integrations View All 50 Integrations
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