Engageware vs. SmartBots Comparison


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About Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.	About SmartAssistants address most commonly asked queries instantly and provide frustration free and frictionless experience. Answering the queries right first time allows organizations to optimize customer support spend. SmartAssistants help in providing differentiated and personalized experiences to your customers. Frictionless experience and 24/7 availability help in creating a strong trust with your customers and improving customer retention rates. SmartAssistants act as a gatekeeper and answer the most repetitive questions that frustrate customer service reps. Organizations can help customer service reps focus on resolving questions worthy of their time and thus help create a virtuous customer service culture. Transfer the conversation to a human agent on demand or for conversations the Assistant is not trained yet. This keeps the human in the loop and makes sure your customer and given the right attention when required.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Engageware provides industry-leading technology and expert know-how to help banks, credit unions, financial services institutions, and speciality retailers better engage their customers.	Audience Companies wanting to improve their customer experience with an AI platform
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Visit our website to learn more about Engageware's Intelligent Appointment Scheduling and Knowledge Management solutions. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros TimeTrade is an intelligent appointment scheduling solution. It helps in increasing the conversion through acquiring new customer and retaining the lapsed one. The schedule management ensures the optimal use of time and best positive possible service to every customer. TimeTrade helps in scheduling meetings or appointments online. Very much reliable and Secure software. Easily connects with customer anytime anywhere. Robust security features. Highly customisable features. Easily synchronises with our personal calendar. Cons It is a great solution to cumbersome schedule, appointment management. Nothing to dislike. Highly recommended software. Saves lots of time and energy. No cons.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Engageware Founded: 1999 United States engageware.com	Company Information SmartBots Founded: 2018 United States www.smartbots.ai/
Alternatives Chili Piper	Alternatives SmartAssist
Coconut Software Coconut Software Corporation	Talla
OnceHub	IBM watsonx Assistant IBM
JRNI	Interactions Intelligent Virtual Assistant Interactions
UseResponse View All	Hoory AI View All
Categories Appointment Scheduling Supported Customer Self-Service Supported Knowledge Management Supported Queue Management Supported	Categories AI Assistants Supported Chatbot Supported Conversational AI Supported Customer Self-Service Supported
Show More Features Appointment Scheduling Features Appointment Reminders Supported Automated Scheduling Supported Calendar Sync Supported Client Database Not Supported Group Scheduling Not Supported Mobile Access Not Supported Multi-Location Supported Online Booking Supported Online Payments Not Supported Recurring Appointments Not Supported Room Booking Management Not Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Not Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Not Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Queue Management Features Appointment Scheduling Supported Calendar Supported Communication Tools Supported Contactless Supported Customer Surveys Not Supported Dashboard Supported For Banks Supported For Government Not Supported For Healthcare Not Supported For Restaurants Not Supported For Retail Supported SMS Marketing Supported Supports Multiple Counters Not Supported Virtual Queue Supported
Integrations Salesforce Supported Amazon Connect Not Supported Ameyo by Exotel Not Supported Avaya Cloud Office Not Supported Avaya Experience Platform Not Supported Five9 Not Supported Freshdesk Not Supported Google Calendar Supported HubSpot Customer Platform Not Supported Microsoft Outlook Supported Microsoft Teams Not Supported NetSuite Not Supported SAP CRM Not Supported Salesforce Agentforce Service Not Supported ServiceNow Not Supported Skype Not Supported Telegram Not Supported Twilio Not Supported Viber Not Supported WhatsApp Not Supported Show More Integrations View All 4 Integrations	Integrations Salesforce Supported Amazon Connect Supported Ameyo by Exotel Supported Avaya Cloud Office Supported Avaya Experience Platform Supported Five9 Supported Freshdesk Supported Google Calendar Not Supported HubSpot Customer Platform Supported Microsoft Outlook Not Supported Microsoft Teams Supported NetSuite Supported SAP CRM Supported Salesforce Agentforce Service Supported ServiceNow Supported Skype Supported Telegram Supported Twilio Supported Viber Supported WhatsApp Supported Show More Integrations View All 23 Integrations
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